Martin Ganschow

Customer Service Specialist at Uhaul of Wisconsin, Inc | Madison, Wisconsin, United States

About Martin Ganschow

As a Customer Service Specialist at U-Haul of Wisconsin, Inc., Martin Ganschow leverages nearly two decades of extensive experience in customer service and sales to enhance the customer experience in the moving and storage industry. In his current role, Martin is pivotal in ensuring that customers receive exceptional service, whether they are renting trucks, purchasing packing supplies, or seeking assistance with hitch installations and propane tank filling. His expertise in inventory management allows him to maintain optimal stock levels of essential moving supplies, ensuring that customers have access to a wide range of products, from boxes to packing paper, which are crucial for a successful self-move.

Martin's commitment to customer retention is evident in his proactive approach to resolving inquiries and challenges. He employs strong time management skills to efficiently address customer needs, ensuring that every interaction is handled with professionalism and courtesy. His background in health and commercial insurance equips him with a unique perspective on risk management, allowing him to guide customers through the complexities of their moving needs with confidence.

In addition to his customer service acumen, Martin is dedicated to team building and leadership development within the organization. He actively collaborates with colleagues to foster a supportive work environment, which ultimately translates to enhanced service delivery for customers. With a keen understanding of auto claims and claims resolution, Martin is adept at navigating any issues that may arise during the rental process, making him an invaluable asset to U-Haul of Wisconsin, Inc. His passion for helping others and his extensive industry knowledge position him as a trusted resource for customers embarking on their moving journeys.

Martin Ganschow Work