Markus Zensen
Director Customer Retention at auxmoney | Cologne Bonn Region
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Markus Zensen, as the Director of Customer Retention at auxmoney, plays a pivotal role in shaping the company's long-term customer engagement strategies. In his current position, Markus oversees the end-to-end lifecycle marketing initiatives, leveraging data-driven insights and web analytics to optimize customer journeys and enhance retention rates. His strategic focus is on developing personalized communication campaigns that resonate with diverse customer segments, fostering loyalty, and encouraging repeat borrowing behavior. By integrating advanced segmentation techniques and leveraging social media marketing channels, Markus ensures that auxmoney maintains a strong presence across digital platforms, effectively engaging customers at every touchpoint.
With over a decade of experience in marketing and a comprehensive skill set that includes strategy execution, data management, and customer satisfaction, Markus excels at aligning marketing efforts with business objectives. His expertise in cost center management and telecommunications further supports his ability to implement scalable retention programs that deliver measurable results. Key projects under his leadership have included the deployment of automated lifecycle campaigns, the integration of web analytics tools to track customer behavior, and the refinement of communication strategies to improve customer experience and satisfaction.
Markus’s approach combines management consulting insights with a hands-on understanding of digital marketing trends, enabling auxmoney to stay ahead in a competitive fintech landscape. His leadership not only drives growth through increased repeat business but also cultivates a customer-centric culture that values transparency, trust, and long-term relationships. Through his strategic vision and operational excellence, Markus Zensen continues to strengthen auxmoney’s position as a trusted platform for peer-to-peer lending and financial empowerment.
Director Customer Retention at auxmoney in February 2025 to Present
Group Head of Brand Media at The Stepstone Group in April 2022 to April 2024
Department Head Customer Experience Management - Rheinische Post Medien GmbH at Rheinische Post Mediengruppe in November 2018 to March 2022
Head of CRM at HRS - The Hotel Portal in May 2016 to October 2018
Senior Managing Consultant & Team Lead "Business Consulting CRM" at NTT DATA Deutschland GmbH in May 2009 to April 2016
Inhouse Consulting, Product Owner, Project Manager at PAYBACK in July 2004 to March 2009
Consultant at Accenture in April 2001 to May 2004
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RWTH Aachen University, Engineer’s Degree, June 1994 to June 2026
University of Southampton, June 1999 to June 2026
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Marketingstrategie
Digitales Marketing
Cross-Channel Marketing
Online Marketing
Social Media Marketing
Leadership
Servant Leadership
Brand Development
Email Marketing
Marketing Automation
Analytical Skills
Strategic Initiatives
Digital Transformation
International Project Management
Strategy Implementation
Strategy Execution
Team Management
Web Analytics
Communication
English
Personalization
Process Engineering
Onboarding
Analytics
E-Commerce
Marketingbudgetmanagement
Markenbekanntheit
CRM
Customer Relationship Management (CRM)
Consulting
Cost Center Management
Strategy
Project Management
Management
Online Travel
Bonus Programs
Telecommunications
Management Consulting
Business Transformation
Business Analysis
Customer Satisfaction
Automation
Program Management
Business Process Improvement
Demand Management
Requirements Management
Retail
High Tech
Transportation
Data Management
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Discover more about auxmoneyWhat is Markus Zensen email address?
Email Markus Zensen at [email protected] and [email protected]. This email is the most updated Markus Zensen's email found in 2026.
How to contact Markus Zensen?
To contact Markus Zensen send an email to [email protected] or [email protected]. (updated on February 24, 2025)
What company does Markus Zensen work for?
Markus Zensen works for auxmoney
What is Markus Zensen's role at auxmoney?
Markus Zensen is Director Customer Retention
What is Markus Zensen's Phone Number?
Markus Zensen's phone (**) *** *** 370
What industry does Markus Zensen work in?
Markus Zensen works in the Internet industry.
Markus Zensen Email Addresses
Markus Zensen Phone Numbers
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