Mark Nagelschmidt
Sr. Implementation Manager at NICE CXone | Greater Tucson Area
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Mark Nagelschmidt is a seasoned Sr. Implementation Manager at NICE CXone, where he leverages his extensive expertise in cloud-based contact center solutions to drive transformative projects for large clients. As a vital member of the Key Account team, Mark specializes in providing consultative services that encompass design and process improvement, ensuring that clients not only meet their operational goals but also enhance customer experiences. His proficiency in technical consulting covers a broad spectrum of advanced technologies, including Natural Language Understanding (NLU), Artificial Intelligence (AI), and various integrations such as Customer Relationship Management (CRM) systems, Application Programming Interfaces (APIs), and Automatic Call Distributors (ACD).
Mark’s innovative approach to project management is complemented by his strong focus on service delivery and customer success. He excels in orchestrating complex implementations that require meticulous planning and execution, all while fostering collaboration among cross-functional teams. His ability to motivate and extract the best from his teams is a hallmark of his leadership style, which is further supported by his skills in vendor management and business analysis. By employing effective communication strategies—both written and oral—Mark ensures that stakeholders are aligned and informed throughout the project lifecycle.
In addition to his technical acumen, Mark is adept at identifying opportunities for cost reduction and efficiency improvements, making him an invaluable asset in today’s competitive landscape. His commitment to excellence and continuous improvement positions him as a thought leader in the industry, driving innovation and delivering exceptional value to clients navigating the complexities of modern contact center operations.
Sr. Implementation Manager at NICE CXone in March 2021 to Present
Director, Clinic Operations at The Fix Medical in May 2019 to March 2021
Senior Global Project Leader and Consultant, IT at Convergys in January 2012 to December 2018
Senior Manager - Network Services at Convergys in January 1999 to January 2012
Manager of Information Technology at Beloit Corporation in January 1996 to January 1999
Group Leader - Technical Systems at Beloit Corporation in January 1992 to January 1996
Engineering Systems Analyst at Beloit Corporation in January 1990 to January 1992
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Siena College, Bachelor of Science - BS
Union College, Master of Science - MS
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Project Management
Business Process Improvement
Service Delivery
Agile & Waterfall Methodologies
Customer Relationship Management (CRM)
Strategic Planning
Outsourcing
Succession Planning
Vendor Management
Contact Centers
Information Technology
Team Leadership
Interpersonal Communication
Management
Team Management
Leadership
Performance Motivation
Working remote in leadership position
IT Strategy
Cross-functional Team Leadership
Business Process Outsourcing (BPO)
Change Management
IT Operations
Troubleshooting
Performance Management
Program Management
Written Communication
Creative Writing
creative problem solving
IT Service Management
Customer Experience
Requirements Analysis
Business Analysis
Team Building
Customer Service
Training
Mentoring
Diagramming
Agile Project Management
Project Leadership
Negotiation
Project Management Body of Knowledge (PMBOK)
Active Listening
Employee Coaching
Oral Communication
Building Effective Relationships
Constructive Feedback
People Management
Remote Team Management
C-Level Presentations
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Discover more about NICE CXoneWhat is Mark Nagelschmidt email address?
Email Mark Nagelschmidt at [email protected]. This email is the most updated Mark Nagelschmidt's email found in 2026.
How to contact Mark Nagelschmidt?
To contact Mark Nagelschmidt send an email to [email protected]. (updated on August 26, 2024)
What company does Mark Nagelschmidt work for?
Mark Nagelschmidt works for NICE CXone
What is Mark Nagelschmidt's role at NICE CXone?
Mark Nagelschmidt is Sr. Implementation Manager
What is Mark Nagelschmidt's Phone Number?
Mark Nagelschmidt's phone (**) *** *** 671
What industry does Mark Nagelschmidt work in?
Mark Nagelschmidt works in the Information Technology & Services industry.
Mark Nagelschmidt Email Addresses
Mark Nagelschmidt Phone Numbers
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