Mark Kurpiel
Customer Success Engineer at Cisco | Tempe, Arizona, United States
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As a Customer Success Engineer at Cisco, Mark Kurpiel plays a pivotal role in empowering clients to harness the full potential of the company's advanced full stack observability suite. This innovative platform, which integrates generative AI, is designed to provide actionable insights and solutions for complex IT challenges, enabling organizations to enhance their operational efficiency and performance. Mark's expertise spans a diverse array of industries, as he collaborates with clients ranging from agile startups to established Fortune 500 enterprises.
In his day-to-day responsibilities, Mark engages with customers to deeply understand their unique applications and pain points, facilitating tailored solutions that drive customer satisfaction and success. His proficiency in Application Performance Monitoring (APM) and technical support allows him to diagnose issues swiftly and implement effective strategies that optimize system performance. By leveraging his skills in cloud technologies, particularly Amazon Web Services (AWS), as well as database management with MySQL, Mark ensures that clients can seamlessly integrate observability into their existing infrastructures.
Moreover, Mark's strong communication skills enable him to convey complex technical concepts in an accessible manner, fostering a collaborative environment that encourages client feedback and continuous improvement. His commitment to customer success is evident in his proactive approach to support management, where he not only addresses immediate concerns but also anticipates future needs, ensuring that clients remain ahead of the curve in an ever-evolving technological landscape. Through his dedication and expertise, Mark Kurpiel exemplifies the critical role of customer success engineering in driving business outcomes and enhancing the overall customer experience at Cisco.
Customer Success Engineer at Cisco in December 2023 to Present
Application Development Senior Analyst | Senior SRE Engineer at CVS Health in January 2022 to January 2024
Site Reliability Engineer at CVS Health in October 2020 to July 2022
Student at Arizona State University - Tempe in August 2016 to May 2020
Software Engineer Intern at P.F. Chang's China Bistro Inc. in May 2019 to September 2019
Software Engineer Intern at Perficient in May 2018 to July 2018
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Arizona State University, Bachelor's degree, September 2026
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Performance Monitoring
APM monitoring
Infrastructure Monitoring
Communication
PostgreSQL
OpenShift
OTEL
OpenTelemetry
Amazon EKS
Education
Digital Experience Monitoring
AWS Lambda
Linux
Red Hat Linux
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Bash
C++
Visual Basic
Information Technology Infrastructure
MySQL
Customer Success
Kubernetes
Support Management
Customer Support
Technical Support
Customer Experience Design
Customer Engineering
Enablement
Technical Enablement
Customer Satisfaction
Customer Experience
Customer Insight
Customer Engagement
Jenkins
React.js
Git
Selenium
Python (Programming Language)
Team Leadership
AppDynamics
Python
Selenium WebDriver
Web Development
Web Design
Node.js
AngularJS
JavaScript
C#
Visual Studio
HTML5
Cascading Style Sheets (CSS)
TypeScript
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Discover more about CiscoWhat is Mark Kurpiel email address?
Email Mark Kurpiel at [email protected]. This email is the most updated Mark Kurpiel's email found in 2026.
How to contact Mark Kurpiel?
To contact Mark Kurpiel send an email to [email protected]. (updated on September 01, 2024)
What company does Mark Kurpiel work for?
Mark Kurpiel works for Cisco
What is Mark Kurpiel's role at Cisco?
Mark Kurpiel is Customer Success Engineer
What is Mark Kurpiel's Phone Number?
Mark Kurpiel's phone (602) ***-*172
What industry does Mark Kurpiel work in?
Mark Kurpiel works in the Information Technology & Services industry.
Mark Kurpiel Email Addresses
Mark Kurpiel Phone Numbers
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