Mario Viveen
Head of Operations at Ericsson | Hilversum, North Holland, Netherlands
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Mario Viveen currently serves as the Head of Operations at Ericsson, where he leverages his extensive telecommunications expertise to drive strategic initiatives and operational excellence. In his role, Mario oversees the seamless delivery of Ericsson’s managed services, ensuring that complex network solutions such as LTE, WCDMA, and GPRS are deployed efficiently and meet the highest quality standards. His leadership is instrumental in managing large-scale projects, including the consolidation of Liberty Global’s Network Operations Center (NOC), where he applied his pragmatic and methodical approach to optimize performance, reduce costs, and enhance service reliability.
With a strong background in pre-sales, forecasting, and budgeting, Mario is adept at aligning operational capabilities with business objectives, ensuring that Ericsson’s offerings remain competitive and innovative. His expertise in wireless technologies and product management enables him to facilitate cross-functional collaboration, develop tailored solutions, and foster stakeholder buy-in. As a facilitative project manager, Mario excels at developing team cohesion and guiding multi-disciplinary teams through complex integration processes, ensuring timely delivery and customer satisfaction.
A dedicated competence builder, Mario emphasizes enabling his teams to develop self-sufficiency and continuous improvement. His disciplined approach to applying processes and quality assurance has consistently resulted in optimized network performance and enhanced customer service. Through his strategic vision and operational acumen, Mario Viveen continues to strengthen Ericsson’s position as a leader in telecommunications infrastructure, delivering scalable, reliable, and innovative network solutions across diverse markets.
Head of Operations at Ericsson in January 2017 to Present
MS COO (Managed Services Chief Operating Officer) at Ericsson Region Sub-Saharan Africa in October 2015 to December 2016
MS COO & Head of Operational Assurance at Ericsson Rwanda in March 2012 to September 2015
Head of Service Delivery Quality & Performance at Ericsson Rwanda in April 2011 to February 2012
Operational Excellence at Ericsson Sweden in January 2007 to April 2011
Services & Program Manager at Ericsson Sudan in April 2003 to December 2006
Network Support Group BSS Manager at Ericsson Sudan in April 2000 to April 2003
Ericsson BSS Support at Ericsson Sudan in April 1995 to April 2000
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Avans University of Applied Sciences, BSc, June 1989 to June 1995
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CRM
Pre-sales
Service Delivery
Management
Managed Services
Leadership
Start-ups
Six Sigma
BSS
Contract Negotiation
Forecasting
Budgets
GSM
Wireless
3G
UMTS
2G
Mobile Devices
Rollout
Program Management
GPRS
Telecommunications
WCDMA
Customer Service
Product Management
Core Network
LTE
IP
Sales
Integration
Selling
Mobile Communications
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Discover more about EricssonWhat is Mario Viveen email address?
Email Mario Viveen at [email protected] and [email protected]. This email is the most updated Mario Viveen's email found in 2026.
How to contact Mario Viveen?
To contact Mario Viveen send an email to [email protected] or [email protected]. (updated on February 23, 2025)
What company does Mario Viveen work for?
Mario Viveen works for Ericsson
What is Mario Viveen's role at Ericsson?
Mario Viveen is Head of Operations
What is Mario Viveen's Phone Number?
Mario Viveen's phone (**) *** *** 276
What industry does Mario Viveen work in?
Mario Viveen works in the Telecommunications industry.
Mario Viveen Email Addresses
Mario Viveen Phone Numbers
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