Marcy Conde
Desktop Support Technician at ESP Global Services | Canada
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Marcy Conde is a dedicated Information Technology Support Analyst at ESP Global Services, bringing over seven years of specialized experience in technical support within high-demand environments, notably at the Montreal Airport (YUL). With a Bachelor’s degree in Information Systems, Marcy has honed her skills in installing, configuring, and maintaining complex computer systems, including various iterations of Windows operating systems (7, 10, and 11). Her expertise extends to troubleshooting network issues, particularly in Wi-Fi connectivity, ensuring seamless operations in a fast-paced airport setting.
In her current role, Marcy has spearheaded key projects that significantly enhance operational efficiency and customer experience. One of her notable achievements includes the deployment of new kiosks, counters, and gates, which streamlined the check-in process to under five minutes. This project not only involved the installation and configuration of airline applications but also required meticulous network and application monitoring to ensure optimal performance. Marcy's proactive approach to technical support has been instrumental in providing assistance to over a hundred end-users daily, ensuring that both staff and passengers experience minimal disruptions.
Marcy’s skill set is diverse, encompassing end-user training, asset management, and proficiency in platforms such as Microsoft Azure and VMware. She is also adept in utilizing ServiceNow for effective service desk operations, which enhances her ability to manage and resolve technical issues efficiently. Fluent in French, Marcy is well-equipped to communicate with a diverse clientele, further solidifying her role as a vital asset to the ESP Global Services team. Her commitment to excellence and continuous improvement in IT support positions her as a key player in the ever-evolving landscape of airport technology services.
Desktop Support Technician at ESP Global Services in September 2023 to December 2024
Information Technology Support Analyst at Clinic Roberta Lima - Advanced Aesthetic in March 2021 to February 2023
Technical Support Analyst at Grafmarques in January 2019 to October 2021
Technical Support Analyst at Unimed Maceió in April 2017 to January 2019
Technical Support Analyst at Secretaria de Educação do Estado de Alagoas in December 2017 to September 2018
Technical Support Analyst at Centro Universitário Cesmac in March 2016 to March 2017
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Cesmac, Bacharelado, October 2026
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Data Integrity
Google Cloud Platform (GCP)
French
End User Training
Field Technicians
Printers
Window
Networking
System Monitoring
Data Analysis
Asset Management
Virtualization
Microsoft Azure
Active Directory
ServiceNow
VMware
Microsoft 365
Splunk User Behavior Analytics
Service Desk
Windows 10
Servidor Windows
Suporte técnico de computadores
DNS (Sistema de nomes de domínio)
Office 365
Cyber-security
Phone Etiquette
Interpersonal Skills
Help Desk Support
Computer Science
Computer Repair
Teamwork
Hardware Installation
Computer Hardware
Communication
Windows
Software Troubleshooting
Information Technology
Cybersecurity
Business English
Customer Service
Troubleshooting
Technical Support
Microsoft Office
Linux
Inglês
Python
Redes de computadores
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Discover more about ESP Global ServicesWhat is Marcy Conde email address?
Email Marcy Conde at [email protected] and [email protected]. This email is the most updated Marcy Conde's email found in 2026.
What is Marcy Conde phone number?
Marcy Conde phone number is +15146386250.
How to contact Marcy Conde?
To contact Marcy Conde send an email to [email protected] or [email protected]. If you want to call Marcy Conde try calling on +15146386250. (updated on September 28, 2024)
What company does Marcy Conde work for?
Marcy Conde works for ESP Global Services
What is Marcy Conde's role at ESP Global Services?
Marcy Conde is Desktop Support Technician
What industry does Marcy Conde work in?
Marcy Conde works in the Computer Software industry.
Marcy Conde Email Addresses
Marcy Conde Phone Numbers
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