Mara Dold
Senior Product Support Manager at Google | Denver, Colorado, United States
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Mara Dold is a seasoned Product Support Manager at Google, bringing over a decade of experience in customer-centric roles that emphasize operational excellence and strategic project management. In her current role, Mara is instrumental in shaping the support strategy for customer activation journeys for both new and existing Google Fi users. By collaborating with cross-functional teams—including Engineering, Product, UX, Analytics, and Content—she ensures that product launches are not only successful but also aligned with user needs and expectations. Her expertise in building strong relationships across departments enables her to provide invaluable operational insights that help scale support effectively, ultimately enhancing the customer experience.
Mara’s commitment to delivering a service that users love is evident in her approach to integrating user voice insights into the support processes. She leverages her skills in data analysis to identify trends and areas for improvement, ensuring that customer feedback directly informs product enhancements. Additionally, her background in diverse sectors such as tech, travel, and nonprofit organizations equips her with a unique perspective on customer engagement and satisfaction.
Key projects under her leadership have included the development of streamlined support protocols for Google Fi, which have significantly improved user activation rates and reduced response times. Her adeptness at quickly learning new technologies and processes allows her to stay ahead of industry trends and implement innovative solutions that drive success. With a passion for creating cohesive offerings that prioritize consumer needs, Mara Dold continues to make a meaningful impact in the realm of product support at Google.
Senior Product Support Manager at Google in November 2024 to Present
Product Support Manager at Google in April 2022 to November 2024
Product Support Specialist for Google at Artech L.L.C. in March 2021 to April 2022
Senior Customer Support Specialist at EF Go Ahead Tours in August 2017 to February 2021
Account Coordinator at EF Educational Tours in October 2015 to August 2017
Program Officer at Institute of International Education in February 2015 to July 2015
Program Assistant at Institute of International Education in November 2014 to February 2015
Assistant Event Planner at J Marshall Events, Inc in September 2011 to January 2014
Client Services at Pier 59 Studios in October 2011 to April 2012
Design Intern at bluma project in September 2011 to January 2012
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Gettysburg College, B.A., September 2026
School for International Training, September 2026
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Product Strategy
Build Strong Relationships
Customer Support
Project Management
Microsoft Office
Social Media
Event Management
Event Planning
Editing
Social Media Marketing
Nonprofits
Facebook
Customer Service
Communication
Analytical Skills
sales
Data Analysis
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Discover more about GoogleWhat is Mara Dold email address?
Email Mara Dold at [email protected] and [email protected]. This email is the most updated Mara Dold's email found in 2026.
How to contact Mara Dold?
To contact Mara Dold send an email to [email protected] or [email protected]. (updated on September 02, 2024)
What company does Mara Dold work for?
Mara Dold works for Google
What is Mara Dold's role at Google?
Mara Dold is Senior Product Support Manager
What is Mara Dold's Phone Number?
Mara Dold's phone (303) ***-*649
What industry does Mara Dold work in?
Mara Dold works in the Computer Software industry.
Mara Dold Email Addresses
Mara Dold Phone Numbers
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