Mara Cassinari, Global Customer Experience Manager at HCL Technologies

Mara Cassinari

Global Customer Experience Manager at HCL Technologies | Milan, Lombardy, Italy

Profile last verified September 2026
Telecommunications Verified Profile Milan, Lombardy, Italy MIP Politecnico di Milano
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***@gmail.com

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Mara Cassinari serves as the Global Customer Experience Manager at HCL Technologies out of Milan, specializing in aligning technology infrastructure with business strategy to accelerate customer-centric digital transformation. Operating primarily within the telecommunications industry, she coordinates cross-functional initiatives to streamline client service frameworks and deploy scalable enterprise solutions. She earned her academic credentials through MIP Politecnico di Milano, which provides the analytical foundation for her work supporting HCLTech’s AI, cloud, and software service portfolios.

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Leverage the high-confidence personal email address linked to her directory record to send a targeted introductory message that references her current focus on digital transformation within the telecommunications sector and her tenure at HCL Technologies.

Mara Cassinari Socials
Mara Cassinari Work Experience

Global Customer Experience Manager at HCL Technologies in June 2022 - Present

Manager of Customer Loyalty at Fastweb in January 2019 - December 2021

Manager of Product Management and Go to Market | Mobile Offer at Fastweb in January 2012 - December 2018

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PMO of Small Office Home Office Market | Project Management at Fastweb in January 2011 - December 2011

Manager of SME wireline market | B2B Broadband and Voice Services at Fastweb in January 2008 - December 2010

Marketing Manager for Small&SOHO Market at Fastweb in January 2003 - December 2007

Product Business Manager at Fastweb in September 2000 - December 2002

Senior Product Manager at Retelit in January 1999 - September 2000

Product Manager at GIRMI Elettrodomestici in January 1997 - January 1998

Mara Cassinari Education

MIP Politecnico di Milano, Executive Master Media and Telco, January 2008 to January 2010

University of Regensburg, economics, January 1995 to January 1996

Università Cattolica del Sacro Cuore, Economia e commercio, January 1992 to January 1997

Mara Cassinari Skills
Customer engagement B2B Customer experience Supporto clienti Gestione esperienza clienti Intelligenza artificiale Progettazione dell’esperienza utente (UED) Web Project Management Metodologie agili Marketing multicanale Marketing digitale Fidelizzazione dei clienti Artificial Intelligence (AI) Automation Digital Strategy Information Technology Loyalty Programs B2B2C Digital Workplace Service Delivery IT Service Management User Adoption Change Management Voice of the Customer Customer Journey Mapping Sentiment Analysis Digital Transformation User Experience (UX) XLAs Telecommunications Mobile Devices Product Management Customer Relationship Management (CRM) Business Strategy Management Marketing Strategy Team Management Marketing Competitive Analysis Wireless Technologies Project Management Business Development Business Planning CRM Customer Retention Customer Satisfaction Integrated Marketing IP Marketing Communications Mobile Marketing Pre-sales Project Planning Training Sales Telco Wireless VoIP Selling Telephony
About Mara Cassinari’s Current Company
HCL Technologies

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.5 billion. To learn how we can supercharge progress for you, visit hcltech.com.

Discover more about HCL Technologies
Mara Cassinari’s Colleagues
Aarti Goel

Aarti Goel

Pune, Maharashtra, India

Senior Technical Lead @HCLTech | JAVA Developer | Spring | Microservices | Kafka

Senior Technical Lead at HCLTech
(October 2024 – Present)

Arpit Gubrella

Arpit Gubrella

Lucknow, Uttar Pradesh, India

Data Analyst at ByteScrum Technologies | Business Analytics, Big Data

Data Analyst at ByteScrum Technologies Private Limited
(August 2023 – May 2024)

Sipra Parida

Sipra Parida

Mumbai, Maharashtra, India

Talent Acquisition Professional

Executive - HR at HCL Technologies
(August 2021 – July 2024)

Satya Dhal

Satya Dhal

Bengaluru, Karnataka, India

Lead EMC & SME @ HCLTech | Celonis Process Mining | FortressIQ | AWS | BluePrism RPA | OCI | JNCIA-DevOps | Aviatrix - MCNA | Digital Transformation | Educator and Corporate Trainer

Lead Engineer at HCL Technologies
(March 2022 – Present)

Maneesha Ainlod

Maneesha Ainlod

Hyderabad, Telangana, India

SAP SD consultant at HCL Technologies

Technical Lead at HCL Technologies
(April 2022 – Present)

Ca N

Ca N

Bengaluru, Karnataka, India

Associate Vice President @ HCL Technologies | Digital Finance transformation | Business Transformation | Ex Diageo | Ex Bosch | AI Practioner | MS in AIML |Manufacturing| Professional Services

Associate Vice President at HCL Technologies
(September 2021 – Present)

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Frequently asked questions about Mara Cassinari

What is Mara Cassinari email address?

Email Mara Cassinari at [email protected] and [email protected]. This email is the most updated Mara Cassinari's email found in 2026.

How to contact Mara Cassinari?

To contact Mara Cassinari send an email to [email protected] or [email protected].

What company does Mara Cassinari work for?

Mara Cassinari works for HCL Technologies.

What is Mara Cassinari's role at HCL Technologies?

Mara Cassinari is Global Customer Experience Manager

What industry does Mara Cassinari work in?

Mara Cassinari works in the Telecommunications industry.

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