Ellen Betzold

Ellen Betzold serves as the General Manager of the Fairfield Inn & Suites by Marriott Duluth Waterfront, where she expertly oversees the daily operations of this 84-room hotel. With a strong commitment to hospitality, Ellen thrives on creating memorable experiences for guests, ensuring that each stay is marked by exceptional service and a warm welcome from her dedicated staff. Her passion for the hospitality industry is evident in her approach to management, where she emphasizes the importance of fostering a supportive and friendly environment that not only promotes a love for Duluth but also encourages team members to excel in their roles.

Under Ellen's leadership, the hotel has embarked on several key projects aimed at enhancing guest satisfaction and operational efficiency. She has implemented innovative customer service training programs that empower staff to exceed guest expectations and build lasting relationships. Additionally, Ellen has focused on optimizing the hotel's food and beverage offerings, leveraging her ServSafe Food Manager certification to ensure the highest standards of quality and safety. Her expertise in budgeting and time management has also been instrumental in driving profitability while maintaining the hotel's commitment to guest satisfaction.

Ellen's certifications, including CPO licensing and Marriott Sales certification, further underscore her comprehensive understanding of the hospitality landscape. With a keen eye for market trends and a strategic approach to hotel management, she continuously seeks opportunities for growth and improvement. Ellen Betzold is not just a manager; she is a passionate leader dedicated to making the Fairfield Inn & Suites Duluth Waterfront a premier destination for travelers seeking both comfort and a genuine connection to the local community.