Manuel Knoll
Senior Manager Technology Strategy & Transformation at Deloitte | Frankfurt, Hesse, Germany
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Manuel Knoll, as a Senior Manager in Deloitte’s Technology Strategy & Transformation practice, plays a pivotal role in shaping innovative service management strategies for global organizations. His current focus involves defining and implementing comprehensive service management frameworks tailored to the unique needs of Shared Service Centers, with an emphasis on fostering a service experience culture that drives operational excellence. Manuel leads a dynamic, cross-functional team of Service Managers and Learning & Development specialists, leveraging his expertise in Business Process Outsourcing (BPO), change management, and strategic planning to deliver impactful solutions.
In his role, Manuel is instrumental in building and shaping new service offerings that help clients reinvent how they operate and optimize value flows across their organizations. His approach integrates the development of effective operating models, the harmonization of business processes, and the deployment of cutting-edge tools such as ServiceNow and Master Data Management systems. By doing so, he ensures seamless service delivery, improved stakeholder engagement, and enhanced customer satisfaction.
Manuel’s deep industry knowledge and leadership skills enable him to manage senior stakeholder relationships effectively, guiding clients through complex transformation initiatives that align technology, people, and processes. His expertise in business process improvement and change management allows him to facilitate sustainable organizational change, embedding a service experience culture that elevates overall performance. Through his strategic insights and hands-on approach, Manuel Knoll continues to help organizations build resilient, efficient, and customer-centric service organizations that are well-positioned for future growth and innovation.
Senior Manager Technology Strategy & Transformation at Deloitte in February 2024 to Present
Sabbatical leave at Merck Group in November 2023 to January 2024
Head of Service Enablement Merck Business Services, Director at Merck Group in April 2019 to November 2023
Director, Global Service Management Finance at Merck Group in November 2016 to March 2019
Senior Project Manager Finance at Merck Group in October 2014 to October 2016
Business Process Architect MDM at Merck Group in June 2010 to September 2014
Senior Business Analyst at BearingPoint in September 2008 to May 2010
Graduant at Reemtsma in May 2007 to November 2007
Workstudent at Seven Mobile in February 2005 to April 2007
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University of Hamburg, Diplom, June 2026
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Business Process Outsourcing (BPO)
Strategic Initiatives
Business Initiatives
Leadership
Communication
Strategic Planning
Business Process Design
Talent Development
Business Development
Strategic Vision
SAP Successfactors
Design Thinking
Consulting
Harmonization
Customer Experience
ServiceNow
Master Data Management
Senior Stakeholder Management
Business Service Management
Program Management
Business Strategy
Business Process Improvement
Technical Understanding
Software as a Service (SaaS)
Transformational Projects
International Business Consulting
Management Consulting
Projektmanagement
Management
Veränderungsmanagement
Unternehmensanalyse
Unternehmensberatung
Project Management
Change Management
SAP ERP
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Discover more about DeloitteWhat is Manuel Knoll email address?
Email Manuel Knoll at [email protected] and [email protected]. This email is the most updated Manuel Knoll's email found in 2026.
How to contact Manuel Knoll?
To contact Manuel Knoll send an email to [email protected] or [email protected]. (updated on February 24, 2025)
What company does Manuel Knoll work for?
Manuel Knoll works for Deloitte
What is Manuel Knoll's role at Deloitte?
Manuel Knoll is Senior Manager Technology Strategy & Transformation
What is Manuel Knoll's Phone Number?
Manuel Knoll's phone (**) *** *** 254
What industry does Manuel Knoll work in?
Manuel Knoll works in the Chemicals industry.
Manuel Knoll Email Addresses
Manuel Knoll Phone Numbers
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