Luke Walker

We’ve all heard the popular phrase, “The customer is always right,” but is it true? Can the customer always be right? Not Always Right is a website that tells the other side of the story by collecting memorable and often hilarious tales from retail and customer service employees that prove, “The customer is not always right.” Although we believe that customers deserve to be treated right, so do the employees and the other folks that serve them! Not Always Right is about leveling the playing field for those of us who toil and sweat every day trying to juggle demanding customers and often unreasonable corporate expectations. At the end of the day, it’s about remembering that whether we’re a customer or an employee, we’re all human, foibles and all.