Lilly Mamon

Lilly Mamon, as the Dual Director of Hospitality at Retro Hospitality, brings a wealth of expertise and a genuine passion for creating memorable guest experiences. In her current role overseeing both The Bee Hotel and The Holbrook Hotel, Lilly is instrumental in shaping the strategic vision and operational excellence of these boutique properties. Her leadership focuses on elevating customer service standards, fostering a welcoming atmosphere, and ensuring that every guest feels valued and appreciated—principles that align perfectly with her personal belief that each individual is unique and deserving of special treatment.

Lilly’s key projects often involve implementing innovative hospitality solutions, leveraging her skills in customer relationship management (CRM) and information technology infrastructure to streamline operations and enhance guest engagement. She is adept at utilizing email marketing and newsletters to build strong communication channels with guests, keeping them informed about special events, promotions, and personalized offers. Her expertise in collections management also plays a vital role in maintaining the hotels’ assets and ensuring seamless service delivery.

Beyond her operational responsibilities, Lilly is passionate about staff development and fostering a positive work environment, which directly impacts guest satisfaction. Her background in IT and her enthusiasm for customer service enable her to integrate technology-driven solutions that improve efficiency and guest experience. Whether through her culinary interests like baking or her proficiency in Microsoft Office, Lilly consistently demonstrates a commitment to excellence and innovation in the hospitality industry. Her holistic approach ensures that Retro Hospitality’s properties not only meet but exceed guest expectations, making her a valuable leader in the dynamic world of hospitality.