Leroux Clemence

Leroux Clemence currently serves as an Innovation and Customer Experience Consultant at Square Management, where she leverages her expertise to drive strategic transformation and foster a customer-centric culture. With over two years of professional experience in customer and employee experience design, Clemence specializes in applying innovation methodologies such as Design Thinking to complex organizational challenges. Her role involves facilitating cross-functional workshops that promote creative problem-solving and co-creation, resulting in tangible outcomes like MVPs aligned with both customer needs and business objectives.

At Square Management, Clemence plays a pivotal role in guiding major transformation projects, focusing on digital innovation and operational excellence. She excels in organizing and leading Design Thinking sessions that enable teams to explore innovative solutions, develop prototypes, and implement scalable strategies. Her ability to synthesize workshop outputs into actionable roadmaps ensures seamless integration of new customer journey touchpoints and operational improvements. Clemence’s expertise extends to managing stakeholder alignment, fostering a culture of innovation, and embedding agile practices within organizations.

Her skill set encompasses strategic marketing, digital transformation, UX/UI coordination, and facilitation techniques such as Lego Serious Play and facilitation graphique. Clemence’s approach emphasizes a human-centered design philosophy, ensuring that customer insights drive decision-making processes. By combining her project management acumen with her passion for innovation methodologies, she consistently delivers impactful results that enhance customer satisfaction, streamline processes, and support sustainable growth for her clients. Her contributions at Square Management exemplify her commitment to transforming organizational landscapes through innovative, customer-focused strategies.