Kurt Protzman
Vice President Business Solutions at Qualfon | Omaha, Nebraska, United States
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Kurt Protzman currently serves as the Vice President of Business Development at Qualfon, where he leverages his extensive expertise in customer experience and business transformation to drive growth and innovation within the organization. With a focus on creating the right customer experience, Kurt is dedicated to solving complex problems that align with enterprise objectives, ensuring that Qualfon remains a leader in the BPO industry. His role involves overseeing key projects that enhance customer satisfaction and operational efficiency, utilizing his skills in strategic planning, account management, and data analytics to develop tailored solutions for clients.
Under Kurt's leadership, Qualfon has embarked on several initiatives aimed at optimizing contact center operations and enhancing the omnichannel customer experience. By integrating cloud-based technology and multichannel support, he has successfully transformed customer care processes, resulting in improved Net Promoter Scores (NPS) and overall client satisfaction. Kurt’s commitment to making people's lives better is reflected in his approach to outsourcing and business development, where he emphasizes collaboration and team building to foster a united company culture.
As a seasoned professional with a strong background in consulting and solution development, Kurt is adept at crafting compelling business cases that resonate with strategic accounts. His vision for Qualfon is not only to be the best BPO provider but also to create meaningful connections that empower both clients and their customers. Through his leadership, Qualfon continues to thrive as a mission-driven organization, committed to delivering exceptional service and driving sustainable growth in the ever-evolving landscape of business process outsourcing.
Vice President Business Solutions at Qualfon in September 2019 to Present
Vice President Of Business Development at OnProcess Technology in December 2018 to September 2019
Vice President, Business Development at TELUS International in November 2016 to October 2018
Director, Sales - Customer Contact Transformation at West Interactive Services in September 2012 to September 2016
Managing Director / Partner at Gateway Customer Solutions, LLC in October 2009 to September 2012
Director, Business Development at Convergys in January 2004 to October 2009
Owner at Direct Marketing Development, Inc. in January 2001 to January 2004
Vice President / General Manager - General Motors Division at SITEL Corporation in January 1999 to January 2001
Vice President \ General Manager at Transcom USA, Inc. in January 1997 to January 1999
Vice President, Sales - Communications Division at SITEL Corporation in January 1991 to January 1997
Senior Operations Manager at Neodata Services, Inc. in January 1990 to January 1991
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Business Transformation
Customer Experience
Outsourcing
Leadership
Management
Contact Centers
Sales
Operations Management
Strategic Planning
Consulting
Hosted Services
P&L Responsibility
Managed Services
cloud-based
IVR
Strategy
Business Development
Business Process Outsourcing (BPO)
Team Leadership
Customer Satisfaction
Business Process Improvement
Account Management
Customer Relationship Management (CRM)
Team Building
Cross-functional Team Leadership
Sales Operations
Data Analytics
Supply Chain Optimization
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Discover more about QualfonWhat is Kurt Protzman email address?
Email Kurt Protzman at [email protected]. This email is the most updated Kurt Protzman's email found in 2026.
What is Kurt Protzman phone number?
Kurt Protzman phone number is 4023011305.
How to contact Kurt Protzman?
To contact Kurt Protzman send an email to [email protected]. If you want to call Kurt Protzman try calling on 4023011305. (updated on December 14, 2023)
What company does Kurt Protzman work for?
Kurt Protzman works for Qualfon
What is Kurt Protzman's role at Qualfon?
Kurt Protzman is Vice President Business Solutions
What industry does Kurt Protzman work in?
Kurt Protzman works in the Outsourcing/Offshoring industry.
Kurt Protzman Email Addresses
Kurt Protzman Phone Numbers
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