Kimhai Steven

Kimhai Steven currently serves as the Technical Manager at UP Communications Pte Ltd, where he plays a pivotal role in overseeing the company's network infrastructure and ensuring seamless service delivery. His expertise spans across installing, commissioning, and provisioning advanced telecommunications equipment, including CIENA 6500-7/14, DWDM systems, and Wave Servers, demonstrating his proficiency in project management and technical operations within high-capacity optical networks. Kimhai’s deep understanding of network engineering and computer network operations enables him to effectively manage complex projects, from initial testing and ATP to customer acceptance, ensuring that all deliverables meet stringent quality and performance standards.

In his role, Kimhai is instrumental in leading key initiatives such as troubleshooting major outages, crisis management, and root cause analysis (RCA). His ability to track aging incidents, analyze trends, and develop service improvement plans has significantly contributed to enhancing network reliability and customer satisfaction. He also manages service level agreements (SLAs) and conducts regular performance analysis and service improvement reviews, ensuring continuous operational excellence. His technical and management support to the Global Network Operations Centre (NOC) further underscores his capacity to coordinate cross-functional teams and implement strategic solutions.

Kimhai’s skill set—including problem-solving, network testing, LAN-WAN integration, and IP network management—positions him as a vital asset in maintaining the robustness of UP Communications’ network infrastructure. His leadership in service quality enhancement, combined with his expertise in network troubleshooting and outage resolution, ensures that the company remains resilient against disruptions and aligns with industry best practices in telecommunications and network engineering.