Kayleigh Mackenzie
CS Labs Analyst at Airbnb | Greater Montreal Metropolitan Area
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Kayleigh Mackenzie currently serves as a CS Labs Analyst at Airbnb, where her unique blend of hospitality expertise and analytical skills drives her commitment to enhancing customer experiences. In this dynamic role, Kayleigh participates in innovative pilot programs and engages in tool testing and back-end product experimentation. Her keen eye for detail allows her to identify bugs and propose actionable improvements, ensuring that the platforms used by both hosts and guests are seamless and user-friendly.
Kayleigh's passion for fostering success is evident in her approach to quality assurance and usability testing. By leveraging her background in customer service management, she not only addresses immediate concerns but also anticipates potential challenges, creating a proactive environment for continuous improvement. Her involvement in various key projects has allowed her to collaborate cross-functionally, ensuring that customer feedback is integrated into product development processes.
With a strong foundation in project management and change management, Kayleigh excels at coordinating efforts across teams to implement effective solutions that enhance customer service operations. Her critical thinking and time management skills enable her to navigate complex challenges efficiently, while her exceptional communication abilities foster collaboration and transparency. Ultimately, Kayleigh's dedication to delivering exceptional customer service and her commitment to creating positive, impactful experiences make her an invaluable asset to the Airbnb team.
CS Labs Analyst at Airbnb in July 2020 to Present
CS Labs Senior Analyst at Airbnb in January 2025 to Present
Partner Coordinator at Airbnb in January 2022 to September 2022
Portfolio Management Coordinator at Airbnb in September 2018 to July 2020
Guest Service Agent at Delta Hotels by Marriott Royal Canadian Lodge in February 2018 to August 2018
Night Auditor at The Rimrock Resort Hotel in October 2017 to February 2018
Front Desk Agent at Residence Inn by Marriott in March 2015 to September 2017
Room Attendant at The Rimrock Resort Hotel in September 2013 to April 2014
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Collège LaSalle, Montréal, Diploma of College Studies, July 2026
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Business Process Improvement
Workforce Planning
Customer Service Management
Project Management
Quality Assurance
Customer Service Operations
Asana
Usability Testing
Customer Experience
Change Management
Customer Service
Time Management
Critical Thinking
Problem Solving
Call Center Administration
Communication
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Discover more about AirbnbWhat is Kayleigh Mackenzie email address?
Email Kayleigh Mackenzie at [email protected] and [email protected]. This email is the most updated Kayleigh Mackenzie's email found in 2026.
How to contact Kayleigh Mackenzie?
To contact Kayleigh Mackenzie send an email to [email protected] or [email protected]. (updated on September 28, 2024)
What company does Kayleigh Mackenzie work for?
Kayleigh Mackenzie works for Airbnb
What is Kayleigh Mackenzie's role at Airbnb?
Kayleigh Mackenzie is CS Labs Analyst
What is Kayleigh Mackenzie's Phone Number?
Kayleigh Mackenzie's phone (**) *** *** 273
What industry does Kayleigh Mackenzie work in?
Kayleigh Mackenzie works in the Hospitality industry.
Kayleigh Mackenzie Email Addresses
Kayleigh Mackenzie Phone Numbers
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