Kal Hichael
Advisor I, Customer Service at Concentrix | WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Kal Hichael is a dedicated Advisor I in Customer Service at Concentrix, where he plays a pivotal role in delivering exceptional support experiences to a diverse global client base. In his current capacity, Kal leverages his extensive knowledge of customer engagement strategies, technical troubleshooting, and conflict resolution to ensure client satisfaction and loyalty. His expertise extends across handling complex inquiries related to refunds, account recovery, and platform-specific issues, often managing a high volume of cases daily with precision and professionalism.
At Concentrix, Kal is actively involved in key projects aimed at optimizing customer support workflows and enhancing service quality through data-driven insights and process improvements. His role requires a keen attention to detail and strong analytical skills to identify patterns in customer interactions, enabling proactive problem-solving and continuous service enhancement. Kal’s ability to adapt easily to evolving technologies and cross-cultural communication environments makes him a valuable asset in a global customer service setting.
Furthermore, his skills in community engagement and conflict management are instrumental in fostering positive interactions, de-escalating challenging situations, and maintaining high satisfaction levels. Kal’s proactive approach and commitment to excellence align with Concentrix’s mission to deliver customer-centric solutions. His ongoing professional development and passion for customer service excellence position him as a key contributor to the organization’s success in providing reliable, empathetic, and efficient support to clients worldwide.
Advisor I, Customer Service at Concentrix in June 2024 to Present
Customer Service Executive at Scicom MSC Berhad in May 2023 to May 2024
Inbound Call Centre Agent at Transcosmos Malaysia in October 2022 to March 2023
Creative and Administrative Coordinator at Terlajak Travel Sdn Bhd in July 2021 to November 2021
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Kolej Profesional Baitulmal Kuala Lumpur, Diploma of Education, June 2026
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Team Management
Key Performance Indicators
Product Quality
Quality Assurance
Quality Management
Quality Control
Quality Auditing
Micro Focus Quality Center
Proofreading
Language Skills
Editing
Privacy and Security Awareness
Event Coordination
Knowledge of Game Genres
Feedback Implementation
Community Engagement
Crisis Management
Flexibility
Training and Development
Customer Orientation
Knowledge of Gaming Trends
Customer Follow-Up
Follow-Up
Cross-team Collaboration
Cultural Sensitivity
Positive Attitude
Multitasking
In-Depth Game Knowledge
Problem-Solving
Collaborative Problem Solving
Analytic Problem Solving
Team Problem Solving
Cross-functional Problem Solving
Decision-Making
Root Cause Problem Solving
Effective Communication
Mobile Games
eSports
PC Games
Competitive Gaming
Online Gaming
Problem Solving
Cross-Cultural Communication Skills
Active Listening
Creative Problem Solving
Patience
Empathy
Conflict Resolution
Conflict Management
Time Management
Time Line Management
Organization Skills
Product Knowledge
Easily Adaptable
Adaptability
Teamwork
Hybrid Teamwork
Team Collaboration
Cross-Functional Team Management
Attention to Detail
High Level Of Accuracy
Resiliency
Network Resilience
Resilience
Tech Savviness
Cross-cultural Competence
Back-end Operations
Business Process Outsourcing (BPO)
APAC
Advertising
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Retention
Customer Experience
Customer Support
Customer Engagement
Management
Project Management
Sales
Customer Service
Retail Sales
Sales Management
English
Research
Communication
Strategy
Analytical Skills
Travel
Presentations
Tourism Management
Travel & Tourism
Travel Arrangements
Telephone Reception
Telemarketing
Administration
Microsoft Word
Troubleshooting
Client Rapport
De-escalation
Challenging Environment
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Discover more about ConcentrixWhat is Kal Hichael email address?
Email Kal Hichael at [email protected]. This email is the most updated Kal Hichael's email found in 2026.
How to contact Kal Hichael?
To contact Kal Hichael send an email to [email protected]. (updated on March 10, 2025)
What company does Kal Hichael work for?
Kal Hichael works for Concentrix
What is Kal Hichael's role at Concentrix?
Kal Hichael is Advisor I, Customer Service
What is Kal Hichael's Phone Number?
Kal Hichael's phone (**) *** *** 240
What industry does Kal Hichael work in?
Kal Hichael works in the Public Relations & Communications industry.
Kal Hichael Email Addresses
Kal Hichael Phone Numbers
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