Joseph Tubesing
Sr. Technical Account Manager at NICE | Indianapolis, Indiana, United States
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As a Senior Technical Account Manager at NICE, Joseph Tubesing plays a pivotal role in enhancing customer satisfaction and driving success for clients within the Premier segment. With a deep-seated passion for customer service and a commitment to fostering growth in others, Joseph excels in building strong relationships with customers, peers, and team members alike. His approach is rooted in empathy and understanding, ensuring that every interaction is meaningful and impactful.
In his current role, Joseph manages a diverse portfolio of clients, meeting weekly to discuss their unique needs and challenges. By leveraging his expertise in case management and project management, he proactively addresses internal obstacles that may hinder customer success. His ability to navigate the complexities of the NICE platform empowers clients to maximize their use of the technology, ultimately leading to improved operational efficiency and enhanced user experiences.
Joseph’s skills in troubleshooting and collaborative leadership are instrumental in creating a supportive environment where customers feel valued and heard. He actively incorporates the "Voice of the Customer" into his strategies, ensuring that feedback is not only acknowledged but also integrated into service improvements. Additionally, his dedication to coaching and mentoring fosters a culture of continuous learning, both for his team and his clients.
Outside of his professional endeavors, Joseph draws inspiration from his role as a father, where he witnesses firsthand the transformative power of nurturing individual potential. This personal insight fuels his commitment to developing people, reinforcing his belief that at the heart of any successful business are the individuals who contribute to its mission. Through his work at NICE, Joseph Tubesing exemplifies the essence of customer-centric leadership, making a lasting impact on both his clients and the organization.
Sr. Technical Account Manager at NICE in November 2021 to Present
Manager - IT Services, Support and Operations at Infosys in May 2021 to November 2021
Senior Solutions Engineer at ConvergeOne in January 2021 to May 2021
Technical Team Manager at Genesys in July 2019 to October 2020
Sr. Principal Engineer at Genesys in March 2019 to July 2019
Principal Engineer at Genesys in January 2017 to March 2019
Senior System Engineer at Genesys | Interactive Intelligence in May 2016 to January 2017
System Engineer at Genesys | Interactive Intelligence in May 2015 to May 2016
System Engineer Intern at Interactive Intelligence in May 2014 to August 2014
System Engineer/PSO Intern at Interactive Intelligence in May 2013 to August 2013
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Purdue University, Bachelor's degree, July 2026
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Analytical Skills
Customer Satisfaction
Contact Centers
Strategic Thinking
Voice of the Customer
Change Management
Leadership Development
Case Management
Project Management
Communication
Customer Escalation Management
Transition Management
Cross-functional Team Leadership
Account Management
Customer Retention
Customer Experience
Business Process Improvement
Troubleshooting
Customer Service
Technical Leadership
Network Architecture
Technical Support
ITIL
Microsoft Office
Problem Solving
Time Management
Team Leadership
Team Building
Team Management
Team Motivation
Networking
CIC
Team Mentoring
Team Spirit
Computers
Handlers
Integrations with CIC/PureConnect
Strategic Negotiations
Escalation Resolution
Collaborative Leadership
Influence Others
Building Effective Relationships
Coaching & Mentoring
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Discover more about NICEWhat is Joseph Tubesing email address?
Email Joseph Tubesing at [email protected], [email protected] and [email protected]. This email is the most updated Joseph Tubesing's email found in 2026.
How to contact Joseph Tubesing?
To contact Joseph Tubesing send an email to [email protected], [email protected] or [email protected]. (updated on August 25, 2024)
What company does Joseph Tubesing work for?
Joseph Tubesing works for NICE
What is Joseph Tubesing's role at NICE?
Joseph Tubesing is Sr. Technical Account Manager
What is Joseph Tubesing's Phone Number?
Joseph Tubesing's phone (317) ***-*331
What industry does Joseph Tubesing work in?
Joseph Tubesing works in the Information Technology & Services industry.
Joseph Tubesing Email Addresses
Joseph Tubesing Phone Numbers
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