Joseph Buda

Sr. Director, IS&T Customer Service at Sodexo | New York City Metropolitan Area

About Joseph Buda

Joseph Buda is a seasoned information technology leader currently serving as the Director of End User Services at McGraw Hill. In this pivotal role, he has been instrumental in driving transformative initiatives that enhance operational efficiency and elevate customer service standards. Joseph's strategic oversight has led to the successful buildout of multiple departments, including service desk operations, endpoint engineering, remote technical services, and IT depot operations. His leadership in these areas has not only streamlined processes but also resulted in significant cost savings of $3.1 million over three years, showcasing his ability to align IT solutions with organizational goals.

A customer service evangelist at heart, Joseph excels in relationship management, earning the trust of both internal stakeholders and external clients through his commitment to delivering results. His collaborative approach is evident in his work with human resources and facilities to develop a comprehensive IT workplace strategy, facilitating a seamless transition to a hybrid workplace model. This initiative has been crucial in adapting to the evolving needs of the workforce, ensuring that employees remain productive and engaged in a flexible environment.

Joseph's expertise spans a wide array of skills, including IT service management, customer relationship management (CRM), and project management (PMP). His deep understanding of the software development life cycle (SDLC) and IT audit processes further enhances his capability to lead cross-functional teams effectively. As he continues to build and lead high-performing teams, Joseph remains dedicated to fostering a culture of innovation and excellence within McGraw Hill, positioning the organization for future success in an increasingly digital landscape.

Joseph Buda Work