John Wright
Sr. Program Manager - Technology Office at Kubota Tractor Corporation | Frisco, Texas, United States
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John Wright is a seasoned professional with over 25 years of experience in customer-facing roles across the Telecommunications, ICT, and Telematics industries. As the Senior Service Delivery Manager at Randstad Digital Americas, he plays a pivotal role in overseeing the delivery of Managed Services Statements of Work (SoW) that focus on IT infrastructure operations and cloud-based services. His expertise lies in managing complex projects that support major clients in diverse sectors, including Telecommunications, Healthcare, and Financial Services.
In his current role, John is responsible for ensuring that service delivery not only meets but exceeds client expectations, driving client success and satisfaction while maintaining a keen focus on profitability and retention. He leads a dynamic team of professionals, fostering an environment of innovation and collaboration that encourages the development of cutting-edge solutions tailored to meet the unique needs of each client. His adeptness in Agile methodologies and operations management allows him to streamline processes and enhance service delivery efficiency, ensuring that projects are completed on time and within budget.
John's technical acumen is complemented by his strong business analysis skills, enabling him to identify opportunities for improvement and implement strategic initiatives that drive growth. His comprehensive understanding of the Software Development Life Cycle (SDLC) and integration processes further enhances his ability to deliver high-quality services. With a proven track record in technology sales and program implementation, John Wright is not only a leader but also a trusted advisor to clients, ensuring that their IT infrastructure and cloud services are optimized for success in an ever-evolving digital landscape.
Sr. Program Manager - Technology Office at Kubota Tractor Corporation in July 2024 to Present
Sr. Service Delivery Manager at Randstad Digital Americas in July 2023 to July 2024
Director, Service Assurance - Connected Vehicle Services at SiriusXM Connected Vehicle Services in August 2018 to March 2023
Telecommunications Consultant | Program Delivery at Independent Telecom Consultant in November 2016 to August 2018
Director of Proactive Customer Support, North America at Ericsson Inc. in January 2013 to January 2016
Director, Customer Support, Centralized Ops at Ericsson Inc. in January 2011 to January 2013
Director, Service Delivery at Ericsson Inc. in January 2009 to January 2011
Manager, Service Delivery at Ericsson Inc. in January 2004 to January 2007
Engineer IV, Customer Support at Ericsson Inc. in January 2001 to January 2004
Project Manager III at Ericsson Inc. in January 2000 to January 2001
Engineer III, Software Deployment at Ericsson Inc. in January 1998 to January 2000
Engineer II, Switch Tester at Ericsson Inc. in January 1996 to January 1998
Telecommunications Technician at Thompson Networks in January 1993 to January 1996
Sergeant at United States Marine Corps in January 1986 to January 1993
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Marine Corps Communication-Electronics School (MCCES)
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Consulting
IT Service Delivery
Mobile Technology
Customer Loyalty
Onboarding
Sales
Mentoring
Software Testing
IT Management
Scrum
Relationship Building
People Management
Presentations
Business Strategy
Negotiation
Construction Management
Cloud Computing
Agile Methodologies
Continuous Improvement
Interpersonal Skills
Mobile Communications
Contact Centers
Project Delivery
Data Visualization
Machine Learning
IT Service Management
Budgeting
Incident Management
Service Delivery
Program Development
Software as a Service (SaaS)
Business-to-Business (B2B)
Customer Retention
Customer Engagement
Questionnaires
Generative AI
Operations Management
Technology Sales
Business Analytics
Customer Support
Customer Success
Skilled Multi-tasker
P&L Management
Microsoft Office
Cross-team Collaboration
Team Leadership
Customer Experience
Telecommunications
Wireless
IP
3G
UMTS
Internet Protocol (IP)
Mobile Devices
Wireless Technologies
Universal Mobile Telecommunications System (UMTS)
Voice over IP (VoIP)
Project Management
Customer Relationship Management (CRM)
Customer Satisfaction
Contract Management
Business Process Improvement
Professional Services
Business Development
Wireless Networking
Pre-sales
Sales Process
Vendor Management
Business Analysis
Integration
Software Development Life Cycle (SDLC)
Software Project Management
Strategy
4G
LTE
GSM
Business Support System (BSS)
Leadership
Management
Thought Leadership
Presentation Skills
Customer Service
Process Quality Improvement
Program Financial Management
Expert Communicator
Program Implementation
Predictive Analytics
Account Management
Jira
Agile Project Management
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Discover more about Kubota Tractor CorporationWhat is John Wright email address?
Email John Wright at [email protected] and [email protected]. This email is the most updated John Wright's email found in 2026.
What is John Wright phone number?
John Wright phone number is 469-585-1841.
How to contact John Wright?
To contact John Wright send an email to [email protected] or [email protected]. If you want to call John Wright try calling on 469-585-1841. (updated on May 06, 2024)
What company does John Wright work for?
John Wright works for Kubota Tractor Corporation
What is John Wright's role at Kubota Tractor Corporation?
John Wright is Sr. Program Manager - Technology Office
What industry does John Wright work in?
John Wright works in the Telecommunications industry.
John Wright Email Addresses
John Wright Phone Numbers
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