John R
Practice Delivery Excellence Manager at Cognizant | Mysuru, Karnataka, India
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John Avinash R. is a seasoned professional at Cognizant, currently serving as the Practice Delivery Excellence Manager. With over 17 years of diverse experience in service delivery, incident management, and quality assurance, John has honed his expertise in driving operational excellence and enhancing service quality across various portfolios. His journey began as a Network Administrator, where he developed a strong foundation in technical skills, including Cisco networking and Windows Server management. This technical acumen paved the way for his subsequent roles in incident management and service delivery, where he excelled as an Executive and later as an Account Quality Manager.
In his current role, John is instrumental in steering the customization and implementation of the Delivery Excellence (DEx) strategy for his assigned portfolio. He collaborates closely with delivery leaders and stakeholders to ensure alignment with their expectations, thereby fostering a culture of continuous improvement. His focus on driving best-in-class delivery practices, tools, and frameworks has significantly enhanced service assurance and operational efficiency. John is adept at facilitating overall delivery governance, ensuring that all processes adhere to established standards and models.
John's proficiency in methodologies such as Kaizen, Lean, and Six Sigma underpins his commitment to delivering exceptional service quality. His skills in corrective and preventive action (CAPA) and document management further enhance his ability to implement effective quality assurance measures. As a leader in incident management and major incident management, John is dedicated to minimizing disruptions and ensuring seamless service delivery, making him a vital asset to Cognizant's mission of delivering excellence in every engagement.
Practice Delivery Excellence Manager at Cognizant in March 2022 to Present
Quality Manager at Wipro Ltd. - India in December 2017 to March 2022
SLA Manager at Wipro Ltd. - India in May 2015 to November 2017
Incident Manager at Wipro Ltd. - India in December 2013 to May 2015
Service Desk Lead at Wipro Ltd. - India in January 2013 to December 2013
Service Delivery Executive at Wipro Ltd. - India in January 2010 to December 2012
Incharge Head, Hardware and Networking at Veriton Software Solutions Pvt. Ltd., India in August 2009 to December 2009
Technical Assistant - Commercial Tax Department, Govt of Karnataka at infotech Explorer India (P) Ltd in January 2009 to July 2009
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Visvesvaraya Technological University, Bachelor of Engineering - BE, October 2026
JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA, Diploma, October 2026
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Document Management
Corrective and Preventive Action (CAPA)
Project Management
Operational Excellence
Process Improvement
Process Excellence
Business Process Improvement
ITIL Certified
Lean Tools
Six Sigma Black Belt
Six Sigma Green Belt
Quality Assurance
Continuous Improvement
Operating Systems
Cisco
Troubleshooting
Windows Server 2003
WAN
ITIL
Incident Management
Service Delivery
Service Desk
Windows Server
Cisco Technologies
Windows
Networking
Active Directory
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Discover more about CognizantWhat is John Avinash R email address?
Email John Avinash R at [email protected] and [email protected]. This email is the most updated John Avinash R's email found in 2026.
How to contact John Avinash R?
To contact John Avinash R send an email to [email protected] or [email protected]. (updated on November 10, 2024)
What company does John R work for?
John R works for Cognizant
What is John R's role at Cognizant?
John R is Practice Delivery Excellence Manager
What is John R's Phone Number?
John R's phone (**) *** *** 427
What industry does John R work in?
John R works in the Information Technology & Services industry.
John R Email Addresses
John R Phone Numbers
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