Joe Zeff
SVP, Customer Experience at PrismHR | Arlington, Massachusetts, United States
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As the Senior Vice President of Customer Experience at PrismHR, Joe Zeff plays a pivotal role in shaping the post-sale operations for a rapidly growing B2B SaaS firm. With a mission centered on ensuring customer satisfaction and success, Joe is dedicated to enhancing the full customer lifecycle, from seamless onboarding and comprehensive training to effective renewal strategies and expansion opportunities. His expertise in data analysis and business analysis allows him to leverage insights that drive operational excellence and inform strategic decisions, ensuring that customer needs are met with precision and care.
In his current role, Joe is not only focused on the external customer experience but also on cultivating an exceptional employee experience. He believes that building high-performing teams and developing leaders is essential to fostering a culture of ownership and collaboration. By implementing workforce development initiatives and social recruiting strategies, Joe is committed to attracting and retaining top talent, which is crucial for scaling operations and delivering outstanding service.
Key projects under Joe’s leadership include the development of knowledge management systems that empower teams to provide timely and effective support, as well as the refinement of internal processes that enhance operational efficiency. His ability to navigate the complexities of corporate FP&A and program management further positions him as a strategic leader within PrismHR. As the company continues to grow, Joe’s focus on customer and employee experience remains at the forefront, ensuring that PrismHR not only meets but exceeds the expectations of its clients in the competitive SaaS landscape.
SVP, Customer Experience at PrismHR in January 2021 to Present
VP, Support & Services at PrismHR in March 2019 to January 2021
VP Customer Success at PrismHR in May 2017 to March 2019
VP Operations at Bullhorn in September 2014 to May 2017
Director, Strategic Programs at Bullhorn in June 2012 to August 2014
Senior Manager, Corporate Strategy at Bullhorn in March 2010 to July 2012
Strategy Consultant at Altman Vilandrie & Company in February 2007 to March 2010
Independent Contractor, Product Management & Strategy at Self Employed in May 2005 to February 2007
Co-Founder at Wider Reach in January 2005 to August 2006
Senior Consultant at Acumen Solutions, Inc. in August 2000 to July 2003
Management Analyst, US Trade Policy at US Department of State in May 1998 to August 2000
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Strategy
Business Strategy
Analytics
Data Analysis
Competitive Analysis
Product Management
Strategic Partnerships
SaaS
Management Consulting
Management
Pricing
Program Management
E-commerce
Leadership
Entrepreneurship
Market Research
Start-ups
Business Analysis
CRM
Enterprise Software
Financial Analysis
Nonprofits
Mobile Devices
Corporate FP&A
Workforce Development
Social Recruiting
Operations Management
Operational Excellence
Business Process Improvement
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Software as a Service (SaaS)
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Discover more about PrismHRWhat is Joe Zeff email address?
Email Joe Zeff at [email protected], [email protected] and [email protected]. This email is the most updated Joe Zeff's email found in 2026.
How to contact Joe Zeff?
To contact Joe Zeff send an email to [email protected], [email protected] or [email protected]. (updated on January 05, 2024)
What company does Joe Zeff work for?
Joe Zeff works for PrismHR
What is Joe Zeff's role at PrismHR?
Joe Zeff is SVP, Customer Experience
What is Joe Zeff's Phone Number?
Joe Zeff's phone (413) ***-*110
What industry does Joe Zeff work in?
Joe Zeff works in the Computer Software industry.
Joe Zeff Email Addresses
Joe Zeff Phone Numbers
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