Jim Dorff
Director and Associate Director, Field Service at Stryker | Greater Chicago Area
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Jim Dorff is a seasoned leader at Stryker, currently serving as the Director and Associate Director of Field Service, where he is instrumental in shaping the future of customer service and operational excellence within the organization. With a robust background in cross-functional team leadership, Jim manages a diverse team of 5-8 Field Service Region Managers, alongside internal Marketing and Technical Support Managers, overseeing a workforce of 90 to 150 employees nationwide. His commitment to building a winning team is evident in his strategic approach to fostering collaboration and enhancing the customer experience.
One of Jim's key projects includes leading critical initiatives such as product recalls, which not only ensure compliance with industry standards but also strengthen relationships with customer accounts. His expertise in service integration and executive management allows him to negotiate and manage service agreements with third-party vendors effectively, ensuring that Stryker maintains its reputation for quality and reliability. Jim's proficiency in Six Sigma methodologies and quality assurance further enhances his ability to troubleshoot complex issues, driving continuous improvement across the organization.
Jim's military background, having graduated from the US Naval Academy, instills a sense of discipline and dedication in his leadership style. He believes that serving others with compassion is paramount, and this philosophy resonates throughout his team. By aligning his core values with Stryker's mission, Jim not only leads with integrity but also inspires his team to deliver exceptional service, ultimately contributing to the company's success in the competitive medical technology landscape.
Director and Associate Director, Field Service at Stryker in January 2010 to Present
Vice President, Supply Chain and Logistics at Composites One in April 2023 to Present
Senior Director, North American Field Service & Customer Care at Stryker in January 2016 to April 2023
Senior Manager, Field Service at Stryker in January 2009 to January 2010
Region Manager, Service and Quality Team Leader at Stryker in January 2003 to January 2008
Financial Officer and Project Manager, Naval Air Depot at US Navy in January 1998 to January 2003
Supply Division Officer at US Navy in January 1998 to January 2001
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DePaul University - Charles H. Kellstadt Graduate School of Business, Master of Business Administration (MBA)
United States Naval Academy, Bachelor's Degree in Systems Engineering
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Medical Devices
Cross-functional Team Leadership
Field Service
Sales
Customer Satisfaction
FDA
Manufacturing
Continuous Improvement
Capital Equipment
Quality Assurance
Technical Support
ISO 13485
Quality System
Six Sigma
Troubleshooting
Business Process Improvement
Customer Relationship Management (CRM)
Customer Experience
P&L Management
Sales Management
Project Management
Supply Chain Management
Integration
Marketing
field service
sales management
Operations Management
Leadership
Team Leadership
Customer Service
Customer Support
Veterans
Written Communication
Customer Service Management
Training
Leadership Development
Executive Management
Process Improvement
Voice of the Customer
Service Integration
Customer-focused Service
Customer Service Operations
Depot Repair
Talent Developer
Revenue & Profit Growth
Executive Leadership
Strategic Planning
Operational Excellence
Service Delivery
High Performance Teams
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Discover more about StrykerWhat is Jim Dorff email address?
Email Jim Dorff at [email protected] and [email protected]. This email is the most updated Jim Dorff's email found in 2026.
How to contact Jim Dorff?
To contact Jim Dorff send an email to [email protected] or [email protected].
What company does Jim Dorff work for?
Jim Dorff works for Stryker
What is Jim Dorff's role at Stryker?
Jim Dorff is Director and Associate Director, Field Service
What is Jim Dorff's Phone Number?
Jim Dorff's phone (**) *** *** 107
What industry does Jim Dorff work in?
Jim Dorff works in the Medical Device industry.
Jim Dorff Email Addresses
Jim Dorff Phone Numbers
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