Jillian Railey
Call Center Specialist at NTT DATA | Chicago, Illinois, United States
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Jillian Railey is a dedicated Call Center Specialist at NTT DATA, where she plays a pivotal role in managing customer interactions for the City of Chicago's water utility billing and addressing customer concerns. With a passion for public service and a keen attention to detail, Jillian excels in providing exceptional customer support, ensuring that every inquiry is handled with care and efficiency. Her ability to navigate complex billing issues and troubleshoot customer problems has made her an invaluable asset to the team.
In her current role, Jillian is responsible for not only addressing customer concerns but also for appointment scheduling and managing a high volume of calls with professionalism and poise. Her strong memory and organizational skills enable her to recall intricate details about customer accounts, which enhances the overall customer experience. Jillian's expertise in utilizing various computer software and programs, including Microsoft Excel, allows her to streamline processes and improve operational efficiency.
Jillian's diverse background in retail and food service has equipped her with the interpersonal skills necessary to connect with customers from all walks of life. She understands the importance of empathy and active listening in customer service, which helps her to resolve issues effectively and foster positive relationships. Additionally, her leadership skills shine through as she often takes the initiative to mentor new team members, sharing her knowledge and best practices to elevate the team's performance.
Overall, Jillian Railey embodies the spirit of service excellence at NTT DATA, driven by a commitment to enhancing customer satisfaction and contributing to the success of the City of Chicago's water utility operations.
Call Center Specialist at NTT DATA in June 2024 to Present
Relationship Manager at NEWITY in December 2020 to October 2023
Teller/ Customer Service Representative at Robert Half in September 2019 to March 2020
Customer Service Representative at UberEats in May 2018 to August 2019
Bank Teller at NorthSide Community Bank in August 2017 to May 2018
Pro Cashier at Home Depot in May 2016 to June 2017
Team Member at Walgreens in October 2013 to March 2016
Summer Intern at Chicago Housing Authority in June 2013 to August 2013
Student Worker at Saint Xavier Copy Cats in August 2012 to May 2013
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Saint Xavier University, August 2026
Gwendolyn Brooks College Prep Academy, August 2026
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Customer Service Representatives
Appointment Scheduling
Technical Support
Customer Support
Data Entry
Data Collection
Professional Phone Skills
Troubleshooting
Online Support
Customer Service
Customer Satisfaction
Retail
Food Service
Contract Management
Social Media
Microsoft Excel
Microsoft Word
Leadership
Research
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Discover more about NTT DATAWhat is Jillian Railey email address?
Email Jillian Railey at [email protected], [email protected] and [email protected]. This email is the most updated Jillian Railey's email found in 2026.
What is Jillian Railey phone number?
Jillian Railey phone number is 7735541394.
How to contact Jillian Railey?
To contact Jillian Railey send an email to [email protected], [email protected] or [email protected]. If you want to call Jillian Railey try calling on 7735541394. (updated on August 30, 2024)
What company does Jillian Railey work for?
Jillian Railey works for NTT DATA
What is Jillian Railey's role at NTT DATA?
Jillian Railey is Call Center Specialist
What industry does Jillian Railey work in?
Jillian Railey works in the Banking industry.
Jillian Railey Email Addresses
Jillian Railey Phone Numbers
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