Jay Decker
ServiceNow CMDB and Discovery at AMD | Kyle, Texas, United States
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Jay Decker is a seasoned consultant at AMD, specializing in ServiceNow CMDB and Discovery, where he leverages his extensive expertise to enhance IT service management and operational efficiency. In his current role, Jay has successfully implemented discovery processes and fixes for a diverse range of IT assets, including computers, servers, storage, and network devices, utilizing ServiceNow’s agent client collector (ACC) and agentless capabilities. His hands-on approach ensures that the configuration management database (CMDB) is not only accurate but also comprehensive, which is crucial for maintaining compliance with service level agreements (SLAs) and service level objectives (SLOs).
Jay’s commitment to improving service quality is evident in his ability to streamline daily IT operations. By identifying underperforming areas and recommending effective solutions, he has consistently delivered exceptional IT services that maximize revenue streams and enhance overall business performance. His collaborative efforts with cross-functional teams have been instrumental in ensuring the accuracy and completeness of the CMDB, which is vital for effective IT operations management (ITOM).
In addition to his technical acumen, Jay is adept at navigating the complexities of ServiceNow upgrades, patches, and enhancements, ensuring that the CMDB remains robust and aligned with industry best practices. His skills in program management, data warehousing, and business process improvement, combined with his proficiency in agile methodologies and project management, position him as a key contributor to AMD’s IT strategy. With a proven track record in data analysis and computer hardware troubleshooting, Jay Decker continues to drive innovation and excellence within the IT landscape at AMD.
ServiceNow CMDB and Discovery at AMD in June 2021 to Present
Consultant, ServiceNow Change, Incident, and Service Catalog at Cigna Healthcare in December 2020 to June 2021
Consultant, ServiceNow Performance Analytics Developer at Sound Transit in December 2019 to May 2020
Technology Specialist at ArgoCTS in December 2018 to November 2019
Technology Solutions Consultant at Finished Home Services in July 2018 to July 2019
Director, IT Service Management at TrueBlue Inc. in February 2017 to May 2018
Sr Manager, Shared Services at REI in July 2015 to October 2016
Sr Manager, IT Operations at Group Health Cooperative in July 2012 to July 2015
Sr. Manager, Sales and Service Information at T-Mobile in January 2011 to June 2012
Manager, Monitoring and Tools Development and Support at T-Mobile in July 2010 to January 2011
Manager, Major Incident Management at T-Mobile in March 2009 to July 2010
Manager, Change Management at T-Mobile in June 2007 to March 2009
Manager, Business Intelligence Testing at T-Mobile in March 2005 to June 2007
Lead, Test Analyst at T-Mobile in August 2004 to March 2005
Lead, Automation Architect at Washington Mutual Savings Bank in April 2003 to August 2004
Lead, Test Automation at Nordstrom in January 2002 to January 2003
Senior Lead, Test Automation at Boeing in January 1997 to January 2002
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Integration
ITIL
Testing
Program Management
SDLC
Business Intelligence
Telecommunications
Enterprise Architecture
Software Project Management
System Deployment
Vendor Management
PMP
Software Development Life Cycle (SDLC)
Quality Assurance
Data Warehousing
IT Strategy
Business Process Improvement
Change Management
IT Solutions
Release Management
Analysis
Agile Methodologies
Project Management
IT Service Management
Disaster Recovery
Technical Support
Troubleshooting
Data Analysis
Strategic Planning
IT Management
Computer Hardware Troubleshooting
Unix
Databases
Perl
SharePoint
Microsoft SQL Server
Oracle
Enterprise Software
Microsoft Office
Microsoft Excel
Cross-functional Team Leadership
Management
Team Leadership
Leadership
Customer Service
Process Improvement
Enterprise Mobility
Agile Application Development
Networking
Wireless Networking
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Discover more about AMDWhat is Jay Decker email address?
Email Jay Decker at [email protected], [email protected] and [email protected]. This email is the most updated Jay Decker's email found in 2026.
How to contact Jay Decker?
To contact Jay Decker send an email to [email protected], [email protected] or [email protected]. (updated on April 11, 2024)
What company does Jay Decker work for?
Jay Decker works for AMD
What is Jay Decker's role at AMD?
Jay Decker is ServiceNow CMDB and Discovery
What is Jay Decker's Phone Number?
Jay Decker's phone (214) ***-*238
What industry does Jay Decker work in?
Jay Decker works in the Computer Software industry.
Jay Decker Email Addresses
Jay Decker Phone Numbers
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