Jared Posner
Senior Technical Support Manager at Cloud Software Group | Oceanside, New York, United States
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Jared Posner is a seasoned technology professional with over 25 years of experience, currently serving as the Senior Technical Support Manager at Cloud Software Group. In this pivotal role, he leads an elite team of Level III subject matter experts specializing in ibi WebFOCUS, ibi Data Migrator, iWay Service Manager, and ibi Omni. Jared's extensive background in Business Intelligence (BI) equips him with the insights necessary to navigate complex technical challenges and deliver exceptional customer support.
Under his leadership, the senior support team excels in managing customer escalations, ensuring that issues are resolved efficiently while collaborating with both internal and external stakeholders. Jared is adept at monitoring and managing daily functions of Technical Support, with a keen focus on meeting Service Level Agreements (SLAs) for new and ongoing inquiries. His expertise in troubleshooting and debugging, combined with a strong foundation in enterprise architecture and information security, allows him to implement robust solutions that enhance system performance and security.
Jared's commitment to excellence is evident in his ability to thrive in stressful situations, where he utilizes his management skills to foster a collaborative environment that encourages innovation and continuous improvement. His strategic approach not only drives customer satisfaction but also positions Cloud Software Group as a leader in the technology landscape. As he continues to spearhead key projects and initiatives, Jared remains dedicated to empowering his team and delivering unparalleled support to clients, ensuring they maximize the value of their BI solutions.
Senior Technical Support Manager at Cloud Software Group in January 2023 to Present
Customer Support Manager at TIBCO in January 2021 to January 2023
Technical Support Manager at Information Builders in June 2006 to December 2020
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Binghamton University, BS, August 1992
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Technical support
Professional Mentoring
Business Intelligence (BI)
Data Migrator
Technical Support
Management
Troubleshooting
Debugging
Business Intelligence
Professional Services
Cloud Computing
Security
Information Security
ETL
Enterprise Architecture
Software Development
Data Warehousing
Business Analysis
Integration
Requirements Analysis
Customer Satisfaction
Analytical Skills
Data Analysis
Information Technology
Databases
Enterprise Software
Active Directory
Microsoft SQL Server
SQL
Oracle
Unix
Linux
MySQL
Windows
iOS
Employee Training
Training
Customer Service
Customer Support
Mentoring
Supervisory Skills
WebFOCUS
Windows Security
Escalation Resolution
Customer Escalation Management
Stressful Situations
Application Servers
Database Servers
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Discover more about Cloud Software GroupWhat is Jared Posner email address?
Email Jared Posner at [email protected], [email protected] and [email protected]. This email is the most updated Jared Posner's email found in 2026.
How to contact Jared Posner?
To contact Jared Posner send an email to [email protected], [email protected] or [email protected]. (updated on September 05, 2024)
What company does Jared Posner work for?
Jared Posner works for Cloud Software Group
What is Jared Posner's role at Cloud Software Group?
Jared Posner is Senior Technical Support Manager
What is Jared Posner's Phone Number?
Jared Posner's phone (212) ***-*145
What industry does Jared Posner work in?
Jared Posner works in the Computer Software industry.
Jared Posner Email Addresses
Jared Posner Phone Numbers
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