James Bostic

Q: What is James Bostic email address?

Email James Bostic at jamiebostic@gmail.com, bmore2nc22@gmail.com and james.bostic@nationalgeneral.com. This email is the most updated James Bostic's email found in 2026.

Q: How to contact James Bostic?

To contact James Bostic send an email to jamiebostic@gmail.com, bmore2nc22@gmail.com or james.bostic@nationalgeneral.com. (updated on September 02, 2024)

Inbound Customer Contact Center Manager – Eastern US at National General Lender Services | Raleigh-Durham-Chapel Hill Area

About James Bostic

James Bostic serves as the Inbound Customer Contact Center Manager for National General Lender Services, where he leads a dynamic team of approximately 90 professionals across the Eastern US. With a robust background in the mortgage industry and extensive experience in contact center operations, James is adept at driving performance improvements and optimizing staff productivity through a blend of analytics, targeted training, and positive coaching. His consultative management style fosters an environment of collaboration and innovation, allowing his team to excel in delivering exceptional service in the realm of insurance tracking and lender-placed insurance.

In his current role, James oversees the inbound contact center operations, ensuring that the team meets and exceeds service level agreements while maintaining high customer satisfaction rates. He is responsible for the strategic planning and execution of key projects aimed at enhancing operational efficiency, including the implementation of new technologies and process improvements that align with organizational goals. James also plays a pivotal role in the creation and delivery of comprehensive performance reports to senior leadership, providing insights that drive data-informed decision-making.

His expertise extends to risk management, performance management, and the effective use of tools such as Salesforce.com for tracking and analyzing team performance. By leveraging his skills in training and development, James cultivates a culture of continuous improvement, empowering his team to embrace change and adapt to the evolving landscape of the mortgage industry. As a proven change agent, he is committed to fostering a high-performing contact center that not only meets the demands of the business but also enhances the overall customer experience.

James Bostic Work