Jamal Cromity
Associate Director UX/CX Design, Consumer Office at Optum | Raleigh, North Carolina, United States
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Jamal Cromity serves as the Associate Director of UX/CX Design within the Consumer Office at Optum, where he leverages his extensive background in user experience, business analysis, and product management to drive innovative design solutions. With a proven track record in agile environments, Jamal excels in leading project portfolios that focus on enhancing user engagement and satisfaction across digital platforms. His expertise encompasses the full spectrum of design, from conducting in-depth investigations and developing prototypes to creating high-fidelity mockups for both web and mobile applications.
At Optum, Jamal is at the forefront of key initiatives that prioritize inclusive design practices, ensuring that diverse user needs are met through thoughtful design strategies. He actively coordinates usability testing and A/B testing, analyzing results to inform design decisions and improve user journeys. His commitment to fostering a collaborative team culture is evident as he facilitates workshops and discussions that encourage creative problem-solving and innovation among team members.
Jamal's technical writing skills further enhance his ability to communicate complex design concepts clearly and effectively, making him a valuable asset in cross-functional teams. His proficiency in interaction design, coupled with his knowledge of CSS and design tools like Fireworks, allows him to bridge the gap between technical requirements and user-centered design. By championing qualitative data analysis and customer journey mapping, Jamal continues to elevate the user experience at Optum, ultimately contributing to the organization's mission of improving health outcomes for consumers.
Associate Director UX/CX Design, Consumer Office at Optum in January 2023 to Present
Owner at Official LLC in January 2024 to Present
Adjunct Instructor at University of North Carolina at Chapel Hill in June 2024 to Present
UX Manager and UXDS I&D Chair at Optum in August 2019 to December 2022
Sr. User Experience Designer at UnitedHealth Group in August 2016 to January 2021
User Experience Designer at PointSource, LLC in June 2016 to August 2016
Information Architect at Fidelity Investments in October 2015 to April 2016
Sr. User Experience Designer (UXD) at Lenovo in December 2014 to October 2015
Technical Lead at Infosys in March 2013 to December 2014
Associate Editor of the New Review of Information Networking by Routledge of Taylor & Francis at Jvenu, LLC in January 2011 to January 2014
UX Specialist of Platform Management at ProQuest Dialog in April 2009 to April 2012
Product Designer at ProQuest Dialog in February 2008 to April 2009
Web Designer Consultant at Thomson Scientific in February 2002 to March 2009
Business Subject Specialist (Reference Librarian) at Thomson Company in January 2000 to January 2002
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Artificial Intelligence (AI)
AI
Responsive Web Design
Interaction Design
Team Culture
Qualitative Data
Publishing
Intuitiveness
Design Thinking
Design Strategy
Product Design
UX Research
Usability Testing
Customer Journeys
A/B Testing
User Experience Design (UED)
Information Architecture
User-centered Design
Wireframing
Creative Collaboration
Sass
Less
User Experience
User Interface Design
HTML
Technical Writing
Research
Mobile Applications
XML
Information Retrieval
Agile Methodologies
CRM
CSS
Analysis
PHP
Online Research
Adobe Fireworks
Problem Solving
Flash
Design
Freelance Writing
Management
Investigation
Prototyping
Fireworks
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Discover more about OptumWhat is Jamal Cromity email address?
Email Jamal Cromity at [email protected] and [email protected]. This email is the most updated Jamal Cromity's email found in 2026.
What is Jamal Cromity phone number?
Jamal Cromity phone number is 919-868-2106 and 9196411218.
How to contact Jamal Cromity?
To contact Jamal Cromity send an email to [email protected] or [email protected]. If you want to call Jamal Cromity try calling on 919-868-2106 and 9196411218. (updated on February 12, 2024)
What company does Jamal Cromity work for?
Jamal Cromity works for Optum
What is Jamal Cromity's role at Optum?
Jamal Cromity is Associate Director UX/CX Design, Consumer Office
What industry does Jamal Cromity work in?
Jamal Cromity works in the Hospital & Health Care industry.
Jamal Cromity Email Addresses
Jamal Cromity Phone Numbers
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