Jace Hills
Systems Support Manager at North American Lighting, Inc. | Greater Terre Haute Area
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Jace Hills serves as the Systems Support Manager at North American Lighting, Inc., where he plays a pivotal role in enhancing IT Service Management, particularly in Incident Management and Business Relation Management. With a strong focus on optimizing the end-user experience, Jace is dedicated to ensuring that nearly 6,000 employees have the necessary tools and support to excel in their roles. He leads a team of System Support Specialists, providing Tier 1 end-user support that is crucial for maintaining operational efficiency across the organization.
In his current role, Jace oversees the delivery of IT Incident and Service Management, ensuring that hardware, software, and business applications are effectively supported. He is responsible for reviewing, logging, prioritizing, and dispatching end-user assistance calls, utilizing advanced IT Service Management frameworks to streamline processes and enhance response times. His expertise in troubleshooting, system administration, and technical support enables him to address a wide range of issues swiftly, minimizing downtime and fostering a productive work environment.
Jace's background in the automotive manufacturing sector equips him with a unique understanding of the industry's specific challenges and requirements. His skills in purchasing, training, and human resources further enhance his ability to align IT services with business objectives, ensuring that technology solutions meet the evolving needs of the organization. Through his leadership and commitment to excellence, Jace Hills is instrumental in driving continuous improvement in IT service delivery, ultimately contributing to the success of North American Lighting, Inc.
Systems Support Manager at North American Lighting, Inc. in April 2018 to Present
Business Systems Manager at North American Lighting, Inc. in March 2019 to Present
Supervisor - Systems Support at North American Lighting, Inc. in May 2015 to April 2018
IT Support Center Administrator I at North American Lighting, Inc. in February 2012 to May 2015
Systems Coordinator at North American Lighting, Inc. in June 2003 to February 2012
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Lincoln Christian University, Bachelor's degree, November 2026
Lake Land College, Associates, November 2026
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Automotive
Continuous Improvement
Kaizen
Lean Manufacturing
Process Improvement
Troubleshooting
Lotus Notes
Root Cause Analysis
Windows
Manufacturing
System Administration
Windows 7
XP
Kanban
JIT
Project Management
Change Management
Operations Management
Computer Hardware
Software Installation
Cisco Technologies
Novell
Budgets
Software Documentation
Microsoft Office
Project Planning
Toyota Production System
Purchasing
Technical Support
Operating Systems
Inventory Management
Training
Team Building
Management
Human Resources
Business Analysis
Organizational Development
Strategic Planning
Recruiting
Personnel Management
Sourcing
Customer Service
Cross-functional Team Leadership
IT Service Management
Incident Management
Active Directory
Team Leadership
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Discover more about North American Lighting, Inc.What is Jace Hills email address?
Email Jace Hills at [email protected] and [email protected]. This email is the most updated Jace Hills's email found in 2026.
What is Jace Hills phone number?
Jace Hills phone number is 2175490755.
How to contact Jace Hills?
To contact Jace Hills send an email to [email protected] or [email protected]. If you want to call Jace Hills try calling on 2175490755. (updated on August 26, 2024)
What company does Jace Hills work for?
Jace Hills works for North American Lighting, Inc.
What is Jace Hills's role at North American Lighting, Inc.?
Jace Hills is Systems Support Manager
What industry does Jace Hills work in?
Jace Hills works in the Automotive industry.
Jace Hills Email Addresses
Jace Hills Phone Numbers
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