Igor Maltsev
CS Partner Specialist (B2B) at Booking.com | Nice, Provence-Alpes-Côte d'Azur, France
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Igor Maltsev currently serves as a CS Partner Specialist (B2B) at Booking.com, where he plays a pivotal role in fostering strong relationships with business partners and enhancing the overall customer experience. His expertise lies in providing technical partner support, offering tailored commercial advice, and ensuring seamless collaboration between Booking.com and its diverse network of accommodation providers and travel industry stakeholders. Igor’s multilingual proficiency in Italian, Russian, English, Spanish, and French enables him to communicate effectively across cultures, facilitating smoother negotiations and problem-solving in a global marketplace.
In his role, Igor is deeply involved in key projects aimed at optimizing partner onboarding processes, streamlining technical integrations, and developing innovative solutions to improve partner satisfaction. His analytical skills allow him to conduct market analysis and identify growth opportunities, while his soft skills—such as teamwork, active listening, and empathy—are essential in delivering exceptional customer service. Igor’s ability to manage complex issues, troubleshoot technical challenges, and provide strategic insights ensures that partners receive the support they need to succeed in a competitive industry.
With a passion for tourism and a keen understanding of market dynamics, Igor continuously seeks to enhance the partner experience by leveraging his expertise in social media, event management, and customer service. His friendly and approachable demeanor fosters trust and collaboration, making him a valuable asset to Booking.com’s B2B team. Overall, Igor Maltsev’s combination of technical acumen, commercial insight, and multicultural communication skills positions him as a key contributor to Booking.com’s mission of connecting travelers with exceptional accommodations worldwide.
CS Partner Specialist (B2B) at Booking.com in June 2021 to Present
Customer Service Specialist at Booking.com in March 2018 to June 2021
Receptionist at YHA (England & Wales) in January 2018 to March 2018
Digital Consultant at Self-employed in June 2017 to January 2018
Administrative Assistant at Università per Stranieri di Perugia in October 2016 to December 2016
Marketing Specialist at Mklab, Laboratorio de Ideas in June 2016 to October 2016
Interviewer, Mistery shopper at GN Research in January 2012 to January 2015
Customer Service Representative at InViaggi Tour Operator Spa in June 2007 to October 2011
Receptionist at LHA London Ltd in December 2009 to May 2010
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Università per Stranieri di Perugia, Master's degree, October 2026
Universidad de Murcia, Marketing Department, October 2026
Erasmushogeschool Brussel, October 2026
Università degli Studi di Perugia, Bachelor's degree, October 2026
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Sales Processes
Operational Planning
Consultation
Communication
Account Management
Analytical Skills
Customer Satisfaction
Customer Experience
Writing
Customer Support
Marketing communication
Lingua inglese
Social media
Pubbliche relazioni
Gestione eventi
Lavoro di squadra
Marketing online
Business plan
Microsoft Excel
Hotel
Lingua spagnola
Turismo
Strategia di marketing
Microsoft Word
Project planning
Turismo responsabile
Public Relations
Settore alberghiero
Microsoft Office
Marketing
Lingua italiana
Assistenza clienti
Social media marketing
Pubblicità
Market analysis
Ricerche di mercato
HTML5
Teamwork
Customer Service
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Discover more about Booking.comWhat is Igor Maltsev email address?
Email Igor Maltsev at [email protected] and [email protected]. This email is the most updated Igor Maltsev's email found in 2026.
What is Igor Maltsev phone number?
Igor Maltsev phone number is +33667583474.
How to contact Igor Maltsev?
To contact Igor Maltsev send an email to [email protected] or [email protected]. If you want to call Igor Maltsev try calling on +33667583474. (updated on March 25, 2025)
What company does Igor Maltsev work for?
Igor Maltsev works for Booking.com
What is Igor Maltsev's role at Booking.com?
Igor Maltsev is CS Partner Specialist (B2B)
What industry does Igor Maltsev work in?
Igor Maltsev works in the Hospitality industry.
Igor Maltsev Email Addresses
Igor Maltsev Phone Numbers
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