Heather Gonzalez
Director, Care at Grubhub | Austin, Texas Metropolitan Area
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Head of CX at TeamSnap in May 2022 to December 2024
CX Operations Manager at Stitch Fix in February 2020 to May 2022
Director, Customer Care at FloSports in June 2019 to January 2020
Director, Care at Grubhub in February 2019 to June 2019
Senior Manager, Corporate Care at Grubhub in May 2017 to January 2019
Care Manager at Grubhub in September 2014 to May 2017
Call Center Manager at Paper Mart in August 2011 to July 2013
Customer Service Manager at BP Gifts in December 2008 to August 2011
Customer Service Manager at Matrix Group Ltd in May 2006 to August 2008
Buyer/Purchasing Agent at Matrix Group Ltd in April 2005 to April 2006
Call Center Supervisor/Call Center Representative at Matrix Group Ltd in October 1999 to April 2005
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University of South Florida, January 1996 to January 1999
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Business-to-Business (B2B)
Partner Engagement
Customer Journeys
Customer Satisfaction (CSAT)
Net Promoter Score
Talent Strategy
Interpersonal Communication
Team Development
Team Performance
Decision-Making
Performance Metrics
Strategic Thinking
KPI Reporting
KPI Implementation
Technology Implementation
Customer Retention
Software as a Service (SaaS)
Client Relations
Customer Service Management
Sales Operations
Client Services
Customer Success
Attention to Detail
Communication
Data Driven Decision Making
Capacity Planning
Performance Improvement
Strategic Roadmaps
Vendor Management
Quality Management
Program Management
Data-driven Decision Making
Operational Strategy
Strategic Leadership
Workflow Management
Driving Results
Continuous Improvement
Senior Professional in Human Resources (SPHR)
Leadership
Organizational Development
Project Management
Strategic Planning
Operations Management
Recruiting
Budgets
Customer Experience
Change Management
Strategy
Contact Centers
Operational Planning
Workforce Planning
Business Process Improvement
Service-Level Agreements (SLA)
Data Analysis
Risk Assessment
Customer Insight
Business Strategy
Customer Relationship Management (CRM)
Strategic Human Resource Planning
Human Resources (HR)
HR Management
Labor and Employment Law
Performance Management
Microsoft Office
Tableau
Microsoft Excel
Organizational Leadership
Employee Engagement
Leadership Development
Management
Training
Public Speaking
Cross-functional Team Leadership
Customer Support
Team Leadership
Team Building
People Management
Employee Relations
Customer Service
Contact Center Management
Customer Experience Management
Customer Experience Transformation
Call center start-up
Customer Service Operations
Voice of the Customer
CX
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Discover more about GrubhubWhat is Heather Gonzalez email address?
Email Heather Gonzalez at [email protected] and [email protected]. This email is the most updated Heather Gonzalez's email found in 2026.
What is Heather Gonzalez phone number?
Heather Gonzalez phone number is 7278360968.
How to contact Heather Gonzalez?
To contact Heather Gonzalez send an email to [email protected] or [email protected]. If you want to call Heather Gonzalez try calling on 7278360968.
What company does Heather Gonzalez work for?
Heather Gonzalez works for Grubhub
What is Heather Gonzalez's role at Grubhub?
Heather Gonzalez is Director, Care
What industry does Heather Gonzalez work in?
Heather Gonzalez works in the Consumer Goods industry.
Heather Gonzalez Email Addresses
Heather Gonzalez Phone Numbers
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