Georgina Simpson
Quality Improvement Coach at Driver and Vehicle Standards Agency (DVSA) | Cross Hands, Wales, United Kingdom
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Georgina Simpson is a seasoned Quality Improvement Coach at the Driver and Vehicle Standards Agency (DVSA), where she leverages her extensive 15 years of experience in the finance industry to drive transformative change within the Customer Service Centre (CSC). In her current role, Georgina is pivotal in the development and deployment of the CSC Quality Model, ensuring that high standards of quality and customer satisfaction are not only met but consistently exceeded. By producing robust quality monitoring and measuring tools, she enables the team to identify training needs proactively, fostering an environment of continuous improvement.
Georgina's expertise in coaching and mentoring is instrumental in enhancing the performance management processes within the CSC network. She employs agile methodologies and scrum practices to facilitate real-time monitoring and feedback loops, which are essential for maintaining operational excellence in a regulated environment. Her commitment to embedding continuous improvement practices ensures that customer outcomes remain at the forefront of the agency's mission.
Moreover, Georgina's strong people management skills allow her to effectively engage with team members, empowering them to embrace change and contribute to a culture of quality. Her strategic approach to organizational change management not only enhances team performance but also aligns with the DVSA's overarching goal of delivering exceptional service to the public. Through her dedication and innovative mindset, Georgina continues to make a significant impact, driving quality improvements that resonate throughout the agency and beyond.
Quality Improvement Coach at Driver and Vehicle Standards Agency (DVSA) in October 2024 to Present
Operational Enablement Associate at MotoNovo Finance in August 2023 to July 2024
Training and Competency Coach at MotoNovo Finance in March 2021 to August 2023
Case Consultant at Lloyds Banking Group in March 2019 to January 2021
Trainer at Lloyds Banking Group in July 2018 to March 2019
Case Consultant at Lloyds Banking Group in October 2016 to July 2018
Team Manager at Lloyds Banking Group in October 2014 to October 2016
Case Consultant at Lloyds Banking Group in January 2012 to October 2014
Telephony Advisor at Lloyds Banking Group in August 2009 to January 2012
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De Montfort University, Bachelor of Arts - BA, January 2004 to January 2007
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Quality Management
Coaching and development
Planning
Effective problem solving
Decision-Making
Task Completion
Regulatory Requirements
Vulnerability
Soft Skills
Operational Excellence
People Management
Lean Process Improvement
Operations Management
Operational Risk Management
Strategy
End to End Solutions
Interpersonal Communication
Easily Adaptable
Resiliency
Constructive Feedback
Evaluation
Senior Stakeholder Management
Attention to Detail
Organisation Skills
Retail Banking
Commercial Banking
Outcome focused
Real-time Monitoring
Case Management
Organization Skills
Time Management
Training Delivery
Coaching & Mentoring
Facilitation
Subject Matter Experts
Mentoring
Strategic Planning
Team Leadership
Performance Management
Stakeholder Management
Operation Efficiencies
Customer Service
Problem Solving
Complaint Management
Team Collaboration
Payments
Sales
Training
Communication
Finance
Coaching
Telephony
Agile Methodologies
Agile Project Management
Scrum
Jira
Change Management
Organizational Change Management
Continuous Improvement
Employee Coaching
Six Sigma
Lean Six Sigma
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Discover more about Driver and Vehicle Standards Agency (DVSA)What is Georgina Simpson email address?
Email Georgina Simpson at [email protected]. This email is the most updated Georgina Simpson's email found in 2026.
How to contact Georgina Simpson?
To contact Georgina Simpson send an email to [email protected].
What company does Georgina Simpson work for?
Georgina Simpson works for Driver and Vehicle Standards Agency (DVSA)
What is Georgina Simpson's role at Driver and Vehicle Standards Agency (DVSA)?
Georgina Simpson is Quality Improvement Coach
What is Georgina Simpson's Phone Number?
Georgina Simpson's phone +44 ** **** *218
Georgina Simpson Email Addresses
Georgina Simpson Phone Numbers
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