George Nansi
Director Workforce Management at Dialogue | Deux-Montagnes, Quebec, Canada
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George Nansi currently serves as the Service Level Manager at Dialogue, where he leverages his extensive expertise in contact center operations to optimize service delivery and enhance customer satisfaction. With over 15 years of experience in the contact center industry, George has developed a deep understanding of performance metrics, quality assurance, and customer relationship management. His role at Dialogue involves overseeing the development and implementation of service level agreements (SLAs), ensuring that operational targets are consistently met or exceeded through meticulous monitoring and real-time adjustments.
In his capacity as Service Level Manager, George collaborates closely with cross-functional teams to analyze key performance indicators (KPIs), identify areas for improvement, and drive strategic initiatives that align with the company's customer-centric goals. His proficiency in business analysis, Six Sigma methodologies, and project management enables him to streamline processes, reduce operational costs, and improve overall service quality. George's strong leadership skills and vendor management experience also play a crucial role in maintaining effective partnerships and ensuring that service delivery standards are upheld across all touchpoints.
Prior to his current role, George held managerial positions where he successfully led teams in high-pressure environments, demonstrating his ability to balance operational efficiency with employee engagement. His expertise in CRM systems, training, and quality assurance further supports his capacity to foster a culture of continuous improvement. As a strategic thinker and a dedicated professional, George Nansi continues to contribute to Dialogue’s reputation for exceptional customer service, driving innovation and operational excellence in the competitive contact center landscape.
Director Workforce Management at Dialogue in September 2024 to Present
Senior Manager, Workforce Management at Dialogue in February 2022 to October 2024
Workforce Manager at Dialogue in June 2020 to February 2022
Service Level Manager at Dialogue in March 2020 to June 2020
Contact Center Operations Manager ( e-Commerce) at Brightstar Corp. in December 2017 to March 2020
Program Manager at Gemma Communications in April 2014 to December 2017
Customer Service Team Manager at Sears Canada in August 2013 to April 2014
Operations Lead at Cognizant Technology Solutions in September 2011 to June 2013
Service desk Quality Coordinator at CEMEX in October 2006 to March 2010
Order Manager at GENPACT in May 2004 to September 2006
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HEC Montréal, Certificate, July 2026
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Process Improvement
Business Analysis
Six Sigma
Operations Management
Quality Assurance
CRM
Leadership
Strategy
Call Centers
Customer Satisfaction
Customer Service
Team Leadership
Training
Change Management
Vendor Management
Management
Project Management
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Discover more about DialogueWhat is George Nansi email address?
Email George Nansi at [email protected] and [email protected]. This email is the most updated George Nansi's email found in 2026.
How to contact George Nansi?
To contact George Nansi send an email to [email protected] or [email protected]. (updated on June 01, 2025)
What company does George Nansi work for?
George Nansi works for Dialogue
What is George Nansi's role at Dialogue?
George Nansi is Director Workforce Management
What is George Nansi's Phone Number?
George Nansi's phone (416) ***-*425
What industry does George Nansi work in?
George Nansi works in the Health, Wellness & Fitness industry.
George Nansi Email Addresses
George Nansi Phone Numbers
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