Fred Loertscher
Service Excellence Program Manager of Education at MultiCare Health System | Olympia, Washington, United States
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Fred Loertscher serves as the Service Excellence Program Manager of Education at MultiCare Health System, where he plays a pivotal role in enhancing patient experience through strategic education and collaboration. With a strong background in healthcare management and a focus on patient-centered care, Fred is dedicated to fostering an environment where positivity and teamwork thrive. His current responsibilities include overseeing system-wide onboarding and educational initiatives for new leaders, physicians, and Advanced Practice Providers (APPs). By leveraging data analytics, he identifies key performance indicators across regional care lines and clinics, enabling targeted improvements in patient satisfaction.
One of Fred's notable achievements includes a remarkable 17% increase in patient satisfaction scores, a testament to his ability to partner effectively with healthcare leaders and staff. He emphasizes the importance of personalized care, ensuring that every team member understands their role in creating lasting impressions for patients. Fred's expertise in healthcare information technology, particularly with EMR systems like Epic, allows him to streamline processes that enhance the overall patient experience. His commitment to continuous improvement is evident in his coaching initiatives, which empower individual staff members to excel in customer service and leadership.
With a comprehensive understanding of managed care and HIPAA regulations, Fred is well-equipped to navigate the complexities of the healthcare landscape. His passion for service excellence not only enriches the patient experience but also cultivates a culture of collaboration and respect within MultiCare Health System, ultimately leading to better health outcomes for the communities they serve.
Service Excellence Program Manager of Education at MultiCare Health System in June 2007 to Present
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Washington State University, BA in Education, June 1986 to June 1991
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Hospitals
Healthcare
EMR
Healthcare Management
Healthcare Information Technology
Revenue Cycle
Managed Care
Epic Systems
Process Improvement
HIPAA
Customer Service
Leadership
U.S. Health Insurance Portability and Accountability Act (HIPAA)
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Discover more about MultiCare Health SystemWhat is Fred Loertscher email address?
Email Fred Loertscher at [email protected]. This email is the most updated Fred Loertscher's email found in 2026.
What is Fred Loertscher phone number?
Fred Loertscher phone number is 4022080578.
How to contact Fred Loertscher?
To contact Fred Loertscher send an email to [email protected]. If you want to call Fred Loertscher try calling on 4022080578. (updated on September 04, 2024)
What company does Fred Loertscher work for?
Fred Loertscher works for MultiCare Health System
What is Fred Loertscher's role at MultiCare Health System?
Fred Loertscher is Service Excellence Program Manager of Education
What industry does Fred Loertscher work in?
Fred Loertscher works in the Hospital & Health Care industry.
Fred Loertscher Email Addresses
Fred Loertscher Phone Numbers
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