Elsa Torreon
Manager - Email & Unified Communications Operations at Publicis Re:Sources | Naperville, Illinois, United States
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Elsa Torreon currently serves as the Operations Manager for the Email & Unified Communications Teams at Publicis Re:Sources, where she leverages over 20 years of extensive experience in Messaging Operations across various organizational scales—from small businesses to global enterprises. In her role, Elsa oversees the seamless operation of email and unified communications services for more than 100,000 users across the Americas, Europe, and Asia Pacific regions. Her commitment to service excellence is evident in her team's impressive track record of achieving and maintaining service level agreements (SLAs) of 90% and above each month.
A key aspect of Elsa's role involves the continuous improvement of operational processes. She meticulously reviews ServiceNow tickets to identify and eliminate workflow delays, thereby enhancing efficiency and ensuring that her team delivers high-quality work consistently. Her expertise in Office 365 administration, IT security operations, and ticketing systems enables her to resolve technical and end-user client issues swiftly, ensuring that all stakeholders receive timely support.
Elsa is not only service-level driven but also a strong advocate for teamwork. She believes that a collaborative environment fosters innovation and problem-solving, which ultimately leads to superior service delivery. By focusing on metrics and performance, she empowers her team to excel, knowing that when the numbers look good, the entire team shines. Her strategic approach to IT management, combined with her proficiency in Microsoft Outlook and Lotus Domino, positions her as a vital asset to Publicis Re:Sources and the broader IT operations landscape.
Manager - Email & Unified Communications Operations at Publicis Re:Sources in May 2022 to Present
Global Messaging Administrator at Publicis Re:Sources in May 2017 to May 2022
Communication Manager - Global IT Infrastructure - Service Management Team at Publicis Re:Sources in June 2015 to May 2017
Lotus Notes Administrator Consultant at Blue Cross Blue Shield at Tek Systems in October 2009 to April 2011
Support Consultant at Binary Tree in November 2008 to February 2009
Lotus Notes and Blackberry Administrator for CSC\Hyatt Hotels Client for The Computer Merchant Group at Computer Sciences Corporation in March 2008 to October 2008
Lotus Notes Administrator Consultant at Eddie Bauer Client for Acquity Group in June 2007 to March 2008
Lotus Notes Administrator and Project Lead at Wm. WRIGLEY Jr. Company in June 2004 to June 2007
Lotus Notes Administrator at Zurich North America in November 2000 to June 2004
Lotus Notes Administrator Consultant at Putman Publishing in July 2000 to September 2000
Lotus Notes Administrator at ABN AMRO Bank N.V. in May 1997 to July 2000
FX Trader Support Analyst at ABN AMRO Bank N.V. in April 1996 to May 1997
Trading Support Analyst at ABN AMRO Bank N.V. in August 1994 to May 1996
Helpdesk Analyst at ABN AMRO Bank N.V. in August 1993 to August 1994
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Cedarville University
Naperville Central High School, June 1986 to June 1990
Cedarville University
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Organization Skills
Oral Communication
Customer Service Operations
Conflict Resolution
Cross-functional Team Leadership
Software as a Service (SaaS)
Escalations Management
Creative Problem Solving
IT Escalation
Collaborative Problem Solving
Customer Service Management
Project Management
Decision-Making
Customer Engagement
Technical Operations
Performance Management
Stressful Situations
Operations Management
Operations
Coaching & Mentoring
Morale
Customer Relationship Management (CRM)
Contact Centers
Attention to Detail
Active Listening
Customer Experience
Policies & Procedures
Performance Metrics
Emotional Intelligence
Data-driven Decision Making
Analytical Skills
Microsoft Office
Customer Service
Computer Literacy
Team Management
Cross-functional Collaborations
Support Management
Ticketing Systems
Technical Support
Office 365 Administration
Office 365
IT Security Operations
Powershell
Interpersonal Skills
IT Operations
Teamwork
Documentation
Troubleshooting
Problem Solving
Customer Support
Customer Satisfaction
Communication
Lotus Domino
Blackberry Enterprise Server
Servers
Lotus Notes
Microsoft Exchange
System Administration
Business Analysis
Messaging
Software Documentation
Management
Blackberry
IT Management
Leadership
ITIL
Disaster Recovery
IT Strategy
Integration
Vendor Management
Information Technology
Infrastructure
Consulting
Microsoft Outlook
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Discover more about Publicis Re:SourcesWhat is Elsa Torreon email address?
Email Elsa Torreon at [email protected] and [email protected]. This email is the most updated Elsa Torreon's email found in 2026.
What is Elsa Torreon phone number?
Elsa Torreon phone number is 6308880158.
How to contact Elsa Torreon?
To contact Elsa Torreon send an email to [email protected] or [email protected]. If you want to call Elsa Torreon try calling on 6308880158. (updated on August 26, 2024)
What company does Elsa Torreon work for?
Elsa Torreon works for Publicis Re:Sources
What is Elsa Torreon's role at Publicis Re:Sources?
Elsa Torreon is Manager - Email & Unified Communications Operations
What industry does Elsa Torreon work in?
Elsa Torreon works in the Information Technology & Services industry.
Elsa Torreon Email Addresses
Elsa Torreon Phone Numbers
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