Edvin Gagnes
Station Duty Manager at Lufthansa | Alkmaar, North Holland, Netherlands
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Edvin Gagnes is a highly accomplished Station Duty Manager at Lufthansa, overseeing ground operations at Amsterdam Airport with a strategic focus on operational excellence and customer satisfaction. In his current role, Edvin leverages his extensive expertise in airport operations, process improvement, and performance management to ensure seamless service delivery for both business and leisure travelers. His hands-on approach involves coordinating cross-functional teams, optimizing turnaround times, and maintaining strict adherence to safety and quality standards, all while fostering a culture of continuous improvement.
A key aspect of Edvin’s role involves cultivating strong relationships with top-tier clientele, ensuring their travel experience aligns with Lufthansa’s reputation for premium service. His background in customer experience and CRM allows him to proactively address passenger needs, resolve issues swiftly, and enhance overall customer loyalty. Edvin’s leadership in project management initiatives—such as implementing new operational workflows or upgrading passenger service processes—has consistently resulted in measurable improvements in efficiency and customer satisfaction metrics.
With a Master of Science in Service Management from Lunds universitet, Edvin applies a comprehensive understanding of service delivery frameworks and performance improvement strategies. His expertise extends to managing Service-Level Agreements (SLAs), driving team collaboration, and implementing innovative solutions that streamline airport operations. Known for his proactive communication and problem-solving skills, Edvin Gagnes plays a pivotal role in elevating Lufthansa’s ground services at Amsterdam Airport, ensuring the airline maintains its competitive edge in a dynamic industry landscape.
Station Duty Manager at Lufthansa in January 2024 to Present
HR Service Partner at Nutreco in May 2023 to December 2023
Customer Experience Specialist at Flyr in October 2021 to June 2023
Consultant at Oslo District Court / Oslo tingrett in February 2018 to October 2021
Passenger Service Manager at Scandinavian Airlines in October 2008 to July 2020
Consultant / Logistics Coordinator at UDI Utlendingsdirektoratet in February 2016 to January 2018
Customer Service Agent at Widerøe in January 2008 to October 2008
Resource Planning Coordinator / HR at Servisair in January 2007 to January 2008
Customer Service Teamleader at Servisair in May 2003 to January 2007
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Lund University, Master of Science, June 2026
University of Stavanger, Bachelor, June 2026
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Performance Management
Supervisory Skills
Performance Improvement
Customer Support
Operations
Project Management
Customer Loyalty
Customer Success
Employee Training
Contact Centers
HR Management
Contract Negotiation
Administration
Check-in
Customer Satisfaction
Office Administration
Human Resources (HR)
Customer Experience
Problem Solving
Service Delivery Management
Service Delivery
Service-Level Agreements (SLA)
Service Level Management
Airport Operations
Legal Research
Irregularities
Team Leadership
Process Improvement
Recruiting
Airlines
Customer Service
Customer Relations
Amadeus
Logistics
Hospitality
Teamwork
Tourism
Aviation
Operations Management
Airports
Management
Commercial Aviation
Business Travel
Flights
Ground Handling
Aircraft
Training
Airport Management
Airline Management
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Discover more about LufthansaWhat is Edvin Gagnes email address?
Email Edvin Gagnes at [email protected] and [email protected]. This email is the most updated Edvin Gagnes's email found in 2026.
How to contact Edvin Gagnes?
To contact Edvin Gagnes send an email to [email protected] or [email protected]. (updated on March 07, 2025)
What company does Edvin Gagnes work for?
Edvin Gagnes works for Lufthansa
What is Edvin Gagnes's role at Lufthansa?
Edvin Gagnes is Station Duty Manager
What is Edvin Gagnes's Phone Number?
Edvin Gagnes's phone (**) *** *** 145
What industry does Edvin Gagnes work in?
Edvin Gagnes works in the Airlines/Aviation industry.
Edvin Gagnes Email Addresses
Edvin Gagnes Phone Numbers
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