Don Hollemon
College Program Team Manager - Apple at Apple | Fort Collins, Colorado, United States
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Don Hollemon serves as the College Program Team Manager at Apple, where he plays a pivotal role in shaping the next generation of talent within the organization. With a wealth of experience in contact center operations and a proven track record in leadership, Don is dedicated to fostering an environment that not only enhances employee skills but also drives customer satisfaction. His strategic approach to identifying areas of opportunity has led to the successful implementation of improvement projects that optimize both soft and hard dollar savings.
In his current role, Don oversees a dynamic team focused on developing college students into proficient employees, equipping them with essential skills that extend beyond their time at Apple. He leverages his expertise in team management and leadership development to create a robust training framework that emphasizes career development coaching and team building. This not only prepares participants for their roles at Apple but also instills a sense of confidence and competence that they can carry into their future careers.
Don’s adeptness in utilizing tools such as Kronos for timekeeping, alongside his technical knowledge of servers and laptops, enables him to troubleshoot effectively and streamline operations within the team. His commitment to enhancing customer service through agent development is evident in his hands-on coaching style, which empowers team members to excel in their roles. By fostering a culture of continuous improvement and professional growth, Don Hollemon is not only contributing to Apple’s success but also ensuring that the future workforce is well-prepared to meet the challenges of an ever-evolving industry.
College Program Team Manager - Apple at Apple in September 2022 to Present
Tier 2 Chat Team Manager at Apple in September 2018 to April 2023
AppleCare Team Manager at Apple in November 2014 to April 2023
VCC Customer Service Manager (S) at Amazon in July 2012 to November 2014
Service Desk Shift Manager (A) at Safeway in January 2009 to January 2012
IT Help Desk/Cell Phone Administrator at Arizona Tile in February 2007 to May 2008
Help Desk at Countrywide in January 2005 to January 2008
Technical Support at Altel in January 2004 to January 2005
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Chandler Gilbert Community Collage, August 2026
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Supervisory Skills
Team Management
Customer Service Management
Performance Management
Leadership Development
Team Leadership
Performance Metrics
Team Building
Business Performance Coaching
Metrics Reporting
Reporting & Analysis
Career Development Coaching
IT Service Management
Help Desk Support
Business Analytics
Kronos Timekeeping
Active Directory
Technical Support
BMC Remedy
Servers
XP
Hardware
Incident Management
Call Centers
VMware
Service Desk
Microsoft Exchange
Laptops
Printers
Windows
Real Time Monitoring
Troubleshooting
Software Installation
Microsoft Excel
PowerPoint
SharePoint
Linux
Coaching Staff
ADP Payroll
Technical Training
Management
Customer Service
Computer Hardware
Software Documentation
IT Management
Disaster Recovery
Windows XP
Telecommunications
Windows 7
IT Operations
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Discover more about AppleWhat is Don Hollemon email address?
Email Don Hollemon at [email protected] and [email protected]. This email is the most updated Don Hollemon's email found in 2026.
What is Don Hollemon phone number?
Don Hollemon phone number is 480-208-2827.
How to contact Don Hollemon?
To contact Don Hollemon send an email to [email protected] or [email protected]. If you want to call Don Hollemon try calling on 480-208-2827. (updated on September 02, 2024)
What company does Don Hollemon work for?
Don Hollemon works for Apple
What is Don Hollemon's role at Apple?
Don Hollemon is College Program Team Manager - Apple
What industry does Don Hollemon work in?
Don Hollemon works in the Outsourcing/Offshoring industry.
Don Hollemon Email Addresses
Don Hollemon Phone Numbers
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