Dolly Dcosta
Senior Process Executive - Data at Cognizant | Bangalore Urban, Karnataka, India
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Dolly Dcosta currently serves as a Senior Process Executive in Data at Cognizant, where she leverages her extensive expertise in customer service operations to enhance client satisfaction and streamline processes. With over four years of experience in the industry, Dolly has honed her skills in handling customer queries across various platforms, including web chat and email. Her commitment to delivering exceptional customer experiences is evident in her proactive approach to problem-solving and her ability to manage complex customer interactions effectively.
At Cognizant, Dolly is involved in key projects that focus on optimizing customer support workflows and improving service delivery metrics. She plays a crucial role in Knowledge Process Outsourcing (KPO), where her insights contribute to refining back-end operations, particularly in the banking sector. Her ability to analyze customer feedback and implement actionable strategies has significantly enhanced customer satisfaction levels, making her a valuable asset to her team.
Dolly's ambition and drive are reflected in her continuous pursuit of excellence. She thrives on challenges and consistently sets ambitious goals for herself, ensuring that she not only meets but exceeds expectations. Her dedication to professional growth and her relentless pursuit of improvement position her as a leader in her field, inspiring her colleagues to strive for greatness as well. As she continues to navigate the dynamic landscape of customer service, Dolly remains focused on leveraging her skills to create meaningful impacts within Cognizant and the broader industry.
Senior Process Executive - Data at Cognizant in February 2024 to Present
Customer Support Specialist at slice in March 2022 to September 2023
Senior Advisor at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED in March 2018 to February 2021
Junior Process Associate at ThoughtFocus in July 2016 to June 2017
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JSS College for Women, Mysore, Bachelor's degree, July 2026
JSS College for Women, Mysore, BBM, July 2026
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Customer Service
Customer Satisfaction
Customer Experience
Customer Support
Web Chat
Email
Customer Service Operations
Typing
Knowledge Process Outsourcing (KPO)
Banking
Back-end Operations
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Discover more about CognizantWhat is Dolly Dcosta email address?
Email Dolly Dcosta at [email protected]. This email is the most updated Dolly Dcosta's email found in 2026.
How to contact Dolly Dcosta?
To contact Dolly Dcosta send an email to [email protected]. (updated on November 09, 2024)
What company does Dolly Dcosta work for?
Dolly Dcosta works for Cognizant
What is Dolly Dcosta's role at Cognizant?
Dolly Dcosta is Senior Process Executive - Data
What is Dolly Dcosta's Phone Number?
Dolly Dcosta's phone +44 ** **** *235
What industry does Dolly Dcosta work in?
Dolly Dcosta works in the Banking industry.
Dolly Dcosta Email Addresses
Dolly Dcosta Phone Numbers
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