Deshea Smithen
Client Services Manager at SPS | New York City Metropolitan Area
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De'shea Smithen is an accomplished Client Services Manager at SPS, where he leverages his extensive experience in service delivery to enhance operational efficiency and client satisfaction across multiple CISCO offices in the US and Canada. With a strategic mindset, De'shea expertly balances high-level planning with meticulous execution, ensuring that his team consistently meets and exceeds client expectations. His leadership style is characterized by motivation and guidance, fostering a dynamic work environment that empowers employees to thrive.
In his current role, De'shea spearheads several key projects aimed at elevating service delivery standards. One of his primary initiatives is the implementation of SPS Governance, which focuses on proactive engagement with clients to ensure their needs are met and expectations exceeded. He is also instrumental in the development of policy standardization, creating streamlined procedures that enhance operational consistency and facilitate statistical reporting and benchmarking. This commitment to operational improvement is further exemplified by his drive for innovative solution design, which addresses the evolving challenges faced by clients.
De'shea’s expertise in issue resolution is another cornerstone of his role, as he adeptly navigates complex client concerns to deliver timely and effective solutions. His strong communication skills and data analysis capabilities enable him to identify trends and insights that inform strategic decisions, ultimately enhancing the overall customer experience. With a keen focus on talent management and people management, De'shea is dedicated to cultivating a high-performing team that is equipped to tackle the demands of the industry, ensuring that SPS remains a leader in client services.
Client Services Manager at SPS in December 2023 to Present
Service Delivery Manager III at Exela Technologies in January 2017 to November 2023
Business Development Manager at BRAG Media in August 2008 to September 2019
Operations Manager at BSE Recording Studio in February 2004 to June 2008
Marketing Analyst at Media Networks Inc. in September 2002 to February 2004
Accounting Coordinator at Time Inc. in December 1999 to September 2002
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Baruch College
Dewitt Clinton High
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People Management
custimer service
Leadership
Songwriting
Entertainment
Talent Management
Music Publishing
Music Industry
Talent Booking
Publishing
Data Analysis
Synch Licensing
Customer Service
marketing analysis
Artist Development
Project Management
Client Relations
Communication skills
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Discover more about SPSWhat is De'shea Smithen email address?
Email De'shea Smithen at [email protected], [email protected] and [email protected]. This email is the most updated De'shea Smithen's email found in 2026.
What is De'shea Smithen phone number?
De'shea Smithen phone number is 3477268989.
How to contact De'shea Smithen?
To contact De'shea Smithen send an email to [email protected], [email protected] or [email protected]. If you want to call De'shea Smithen try calling on 3477268989. (updated on August 25, 2024)
What company does Deshea Smithen work for?
Deshea Smithen works for SPS
What is Deshea Smithen's role at SPS?
Deshea Smithen is Client Services Manager
What industry does Deshea Smithen work in?
Deshea Smithen works in the Outsourcing/Offshoring industry.
Deshea Smithen Email Addresses
Deshea Smithen Phone Numbers
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