Deeben Raja

Q: What is Deeben Raja email address?

Email Deeben Raja at draja@tnbes.com.my. This email is the most updated Deeben Raja's email found in 2026.

Q: How to contact Deeben Raja?

To contact Deeben Raja send an email to draja@tnbes.com.my. (updated on October 21, 2024)

Quality Assurance Specialist at TNB Energy Services Sdn. Bhd. | Penang, Malaysia

About Deeben Raja

Deeben Raja is a dedicated Quality Assurance Specialist at TNB Energy Services Sdn. Bhd., where he leverages his extensive 18 years of experience across diverse sectors, including healthcare, telecommunications, and contact centers. In his current role, Deeben is instrumental in ensuring that customer interactions meet the high standards set by the company. He conducts thorough monitoring and evaluation of customer engagements across multiple channels, providing valuable insights that align with TNB's commitment to exceptional service delivery.

One of Deeben's key projects involves the implementation of a comprehensive feedback loop for customer service agents. By delivering constructive feedback, he not only enhances individual performance but also fosters a culture of continuous improvement within the team. His analytical skills come into play as he meticulously analyzes call data and customer interactions, identifying trends and areas for enhancement that directly contribute to maximizing customer satisfaction.

Deeben is also proactive in identifying training requirements, collaborating with management to develop targeted training initiatives that empower agents with the skills they need to excel. His expertise in operations management and support management, combined with his strong communication skills, positions him as a pivotal figure in driving operational excellence at TNB Energy Services. With a focus on Lean Manufacturing principles, Deeben is dedicated to streamlining processes and enhancing service delivery, ensuring that TNB remains a leader in the energy services sector. His commitment to quality assurance not only elevates the customer experience but also strengthens the overall brand reputation of TNB Energy Services.

Deeben Raja Work