Dawn Mentkowski
Customer Service Specialist at Verizon | Youngstown-Warren area
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Dawn Mentkowski is a dedicated Customer Service Specialist at Verizon, where she leverages her extensive background in financial services to deliver exceptional customer experiences. With a strong foundation in psychology from Youngstown State University, Dawn excels in understanding customer needs and addressing complex issues with empathy and efficiency. Her role at Verizon involves not only resolving customer inquiries but also enhancing customer satisfaction through effective communication and problem-solving strategies.
Dawn's expertise in direct sales and account management allows her to navigate the intricacies of customer interactions, ensuring that each client feels valued and understood. She is adept at utilizing Salesforce.com to track customer interactions and streamline service processes, which contributes to improved operational efficiency. Her experience in B2B and retail environments has equipped her with the skills necessary for solution selling, enabling her to identify and recommend tailored solutions that meet the diverse needs of Verizon's clientele.
Currently, Dawn is involved in key projects aimed at enhancing customer service protocols and training initiatives within her team. Her leadership skills shine as she mentors new team members, fostering a culture of excellence and continuous improvement. By combining her sales acumen with a customer-centric approach, Dawn Mentkowski is not only solving complex customer issues but also driving loyalty and retention for Verizon in a competitive telecommunications landscape.
Customer Service Specialist at Verizon in January 2022 to Present
Social Coordinator at Stay at Home Mom in June 2017 to July 2022
Private Client Banker at Chase in May 2016 to June 2017
Investment Representative at Fifth Third Securities in March 2014 to April 2016
Retail Licensed Bank Manager at Fifth Third Bank in December 2012 to April 2016
Store Manager at Sprint in December 1999 to October 2012
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Youngstown State University, Bachelor's Degree, June 1997 to June 2026
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Customer Retention
Customer Experience
Direct Sales
Sales Operations
Sales Management
Customer Satisfaction
Sales Process
Salesforce.com
Account Management
Team Building
Cold Calling
B2B
Recruiting
New Business Development
Sales
Customer Service
Team Leadership
Sales Presentations
Retail
Inventory Management
Solution Selling
Management
Wireless
Investments
Life Insurance
Term Life Insurance
Consumer Lending
Investment Banking
Retail Banking
Leadership
Training
Time Management
Telecommunications
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Discover more about VerizonWhat is Dawn Mentkowski email address?
Email Dawn Mentkowski at [email protected] and [email protected]. This email is the most updated Dawn Mentkowski's email found in 2026.
How to contact Dawn Mentkowski?
To contact Dawn Mentkowski send an email to [email protected] or [email protected]. (updated on September 02, 2024)
What company does Dawn Mentkowski work for?
Dawn Mentkowski works for Verizon
What is Dawn Mentkowski's role at Verizon?
Dawn Mentkowski is Customer Service Specialist
What is Dawn Mentkowski's Phone Number?
Dawn Mentkowski's phone (**) *** *** 144
What industry does Dawn Mentkowski work in?
Dawn Mentkowski works in the Public Relations & Communications industry.
Dawn Mentkowski Email Addresses
Dawn Mentkowski Phone Numbers
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