Daphne Galvan

Key Team Lead at (Lux) Pot Shop | Seattle, Washington, United States

About Daphne Galvan

Daphne Galvan currently serves as the Key Team Lead at (Lux) Pot Shop, where she leverages her extensive experience in customer service and team leadership to drive operational excellence and enhance the overall customer experience. With over eight years in the industry, Daphne has honed her skills in inventory management and data entry, ensuring that the shop operates smoothly and efficiently. Her role involves collaborating closely with the visual merchandising team to create captivating displays that not only attract customers but also significantly boost sales and engagement.

Daphne’s commitment to customer satisfaction is evident in her proactive approach to assisting customers with product selection, addressing inquiries, and resolving complaints swiftly. She understands the importance of maintaining a high level of customer service, which is reflected in her ability to monitor employee performance through regular evaluations and provide constructive feedback for continuous improvement. This focus on team development fosters a positive work environment and enhances service quality.

In addition to her customer service expertise, Daphne is adept at implementing innovative pricing strategies that contribute to the shop's profitability. Her strong foundation in culinary experience and food preparation adds a unique dimension to her role, allowing her to connect with customers on a deeper level. With skills in Customer Relationship Management (CRM), cash management, and multitasking, Daphne is well-equipped to adapt to the dynamic nature of the cannabis retail industry. As she continues to lead her team at (Lux) Pot Shop, Daphne remains dedicated to elevating operational efficiency and creating memorable customer experiences.

Daphne Galvan Work