Daniel Thorington
Service Engineer at Microsoft | Greater Seattle Area
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Daniel Thorington is a seasoned Service Engineer at Microsoft, where he leverages his extensive expertise in telecommunications and networking to enhance the company's global customer service operations. With a robust background in the computer software industry, Daniel specializes in designing, building, and supporting Microsoft's inbound and outbound phone network. His work is pivotal in ensuring seamless communication across various platforms, employing advanced technologies such as Intelligent Call Routing and Genesys Cloud to optimize customer interactions.
One of Daniel's key projects involves the intricate management of inbound call routing, IVR (Interactive Voice Response), and ACD (Automatic Call Distribution) systems that connect internal and external call centers. This role requires not only technical acumen but also strategic collaboration with global telecom providers to construct resilient voice networks that can handle high volumes of calls efficiently. His proficiency in MPLS Networking and Data Center management allows him to troubleshoot and resolve complex issues swiftly, ensuring minimal disruption to service.
Daniel's commitment to excellence is reflected in his strong project management skills and team leadership abilities. He is adept at navigating the challenges of data migration and system integration, making him an invaluable asset to his team. As he continues to innovate within the realm of telecommunications, Daniel remains focused on enhancing customer experience through reliable and efficient service solutions, solidifying Microsoft’s reputation as a leader in customer support technology.
Service Engineer at Microsoft in November 2015 to Present
IT Program Manager at Microsoft in May 2011 to November 2015
Telecom Operations Analyst at Microsoft in October 2006 to May 2011
Operations Specialist at Microsoft in May 2006 to October 2006
Lead Telecom Operations Center Analyst at National Communications Services, Inc. in January 2000 to May 2006
Telecom Operations Center Analyst at National Communications Services, Inc. in September 1999 to January 2000
Telephone Technician at Luxor Communicaitons in March 1999 to September 1999
Cabling Technician at Strata Communications in December 1998 to March 1999
Personnel Administration Specialist at US Army in June 1992 to June 1996
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Perry Technical Institute, June 1997 to June 1998
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Interactive Voice Response (IVR)
ACD
MPLS Networking
Intelligent Call Routing
Operations Management
Genesys Cloud
Telecommunications
Networking
Troubleshooting
Data Center
Data Migration
Team Leadership
Management
Infrastructure
Business Requirements
Project Management
VoIP
Microsoft Copilot Studio
Generative AI
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Discover more about MicrosoftWhat is Daniel Thorington email address?
Email Daniel Thorington at [email protected]. This email is the most updated Daniel Thorington's email found in 2026.
How to contact Daniel Thorington?
To contact Daniel Thorington send an email to [email protected]. (updated on August 25, 2024)
What company does Daniel Thorington work for?
Daniel Thorington works for Microsoft
What is Daniel Thorington's role at Microsoft?
Daniel Thorington is Service Engineer
What is Daniel Thorington's Phone Number?
Daniel Thorington's phone (**) *** *** 187
What industry does Daniel Thorington work in?
Daniel Thorington works in the Computer Software industry.
Daniel Thorington Email Addresses
Daniel Thorington Phone Numbers
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