Cyril Dedieu
Consultant IT (ServiceNow) at Fujitsu | Meudon, Île-de-France, France
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Cyril Dedieu is a highly skilled IT consultant specializing in ServiceNow solutions at Fujitsu, where he plays a pivotal role in delivering innovative digital transformation initiatives for a diverse portfolio of clients, including ENGIE IT, La Poste, Schneider Electric, Renault, SNCF, MGP, and Vusion Group. With a robust certification portfolio—ranging from the ServiceNow Implementation Specialist in Field Service Management (2024) to the Customer Service Management and Application Developer certifications—Cyril demonstrates a deep expertise in leveraging ServiceNow's extensive platform capabilities to optimize IT service management (ITSM), customer service workflows, and enterprise automation.
In his current role, Cyril is actively involved in pre-sales activities such as RFQ, RFP, and proof-of-concept (POC) development, providing technical specifications and functional analyses that align client needs with ServiceNow’s suite of solutions. His proficiency in developing tailored applications using ServiceNow App Engine, including Workspaces UI Builder, Chatbots, and custom portals, enables organizations to enhance user experience and streamline service delivery. Cyril’s expertise extends to designing and implementing REST API integrations, facilitating seamless connectivity between ServiceNow and existing enterprise systems like BMC Remedy AR System, Microsoft SQL Server, and custom PHP or Java applications.
His comprehensive skill set encompasses ITSM best practices, CMDB management, change management processes, and automation workflows, ensuring clients achieve operational excellence. Cyril’s ability to translate complex technical requirements into scalable, efficient solutions positions him as a trusted advisor in the digital transformation landscape. His ongoing commitment to professional development, evidenced by his recent certifications, underscores his dedication to staying at the forefront of ServiceNow innovations and IT service management best practices.
Consultant IT (ServiceNow) at Fujitsu in January 2023 to Present
Consultant Outsystems - FUJITSU at Fujitsu in June 2023 to November 2023
Consultant IT (ServiceNow) - L’ORÉAL at Fujitsu in May 2022 to December 2022
Consultant ITSM (ServiceNow) - LA POSTE at Fujitsu in July 2020 to June 2022
Consultant ITSM (ServiceNow) - L’ORÉAL at Fujitsu in August 2019 to July 2020
Consultant ITSM (ServiceNow) - SNCF at Fujitsu in September 2018 to July 2020
Consultant ITSM (ServiceNow) - Release Manager - ENGIE IT at Devoteam in November 2016 to August 2018
Consultant ITSM (BMC) - BPCE IT (Banque Populaire et Caisse d'Epargne) at Devoteam in April 2016 to November 2016
Consultant ITSM (BMC) - GENERAL ELECTRIC at Devoteam in July 2016 to September 2016
Consultant ITSM (ServiceNOW) - Project Manager Officer - ENGIE IT at Devoteam in May 2016 to June 2016
Consultant ITSM (BMC) - ALSTOM / GENERAL ELECTRIC at Devoteam in September 2015 to March 2016
Consultant ITSM (BMC) - Leader Technique - CETELEM / BNP PARIBAS at BNP Paribas in January 2014 to September 2015
Consultant ITSM (BMC) - Chef de Projet - BNP PARIBAS at BNP Paribas in January 2010 to January 2014
Consultant MOE - BNP PARIBAS at BNP Paribas in January 2007 to January 2010
Consultant - Développeur Web Java J2EE - MGAS at Mutuelle Générale des Affaires Sociales in May 2006 to November 2006
Ingénieur d'étude - OBSERVATOIRE DE PARIS at Observatoire de Paris in March 2004 to May 2006
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DESS Conception Logicielle et Application aux Bases de Données (Master's degree - BAC+5), Master, July 2026
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Travail d’équipe
Solutions informatiques
ITIL
OutSystems (plateforme)
ServiceNow
IT Service Management
ITIL v3 Foundations Certified
Incident Management
BMC Remedy AR System
CMDB
Change Management
BMC SRM
BMC RKM
Oracle
Unix
Microsoft SQL Server
PL/SQL
SQL
IBM AIX
SOLARIS
PHP
JAVA
UML
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Discover more about FujitsuWhat is Cyril Dedieu email address?
Email Cyril Dedieu at [email protected] and [email protected]. This email is the most updated Cyril Dedieu's email found in 2026.
How to contact Cyril Dedieu?
To contact Cyril Dedieu send an email to [email protected] or [email protected]. (updated on March 25, 2025)
What company does Cyril Dedieu work for?
Cyril Dedieu works for Fujitsu
What is Cyril Dedieu's role at Fujitsu?
Cyril Dedieu is Consultant IT (ServiceNow)
What is Cyril Dedieu's Phone Number?
Cyril Dedieu's phone (**) *** *** 124
What industry does Cyril Dedieu work in?
Cyril Dedieu works in the Information Technology & Services industry.
Cyril Dedieu Email Addresses
Cyril Dedieu Phone Numbers
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