Corey Handfield
Case Manager at KARL STORZ Endoscopy-America, Inc. | Auburn, Massachusetts, United States
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Corey Handfield serves as a Lead Escalation Manager at KARL STORZ Endoscopy-America, Inc., where he plays a pivotal role in ensuring customer satisfaction and operational efficiency within the medical device industry. With a strong foundation in management and problem resolution, Corey leads Customer Account teams to effectively address and fulfill diverse customer needs. His expertise in scheduling and training has been instrumental in optimizing team performance and enhancing service delivery.
In his current role, Corey is responsible for managing incoming ACD calls, ensuring that customer inquiries are handled promptly and professionally. He adeptly inputs orders and Return Materials Authorizations (RMAs) into the ERP system (SAP), demonstrating his proficiency in data management and operational processes. Corey's commitment to fulfilling customer requests encompasses a wide range of services, including order processing, pricing inquiries, and the coordination of repairs and loaner equipment. His ability to navigate complex customer requirements while maintaining a focus on quality and efficiency sets him apart in the industry.
Corey's key projects often involve cross-functional collaboration, where he leverages his leadership skills to drive initiatives that enhance customer experience and streamline operations. His knowledge of storage solutions, including Network-Attached Storage (NAS) and Storage Area Network (SAN) technologies, further complements his role, allowing him to provide informed support to clients in a rapidly evolving healthcare landscape. With a keen eye for detail and a passion for excellence, Corey Handfield continues to make significant contributions to KARL STORZ Endoscopy-America, Inc., ensuring that the organization meets and exceeds the expectations of its valued customers.
Case Manager at KARL STORZ Endoscopy-America, Inc. in May 2023 to Present
Lead Escalation Manager at UKG (Ultimate Kronos Group) in January 2018 to March 2023
Customer Support Manager: Escalation Management-Elite Accounts at Dell EMC in August 2014 to January 2018
Customer Service Supervisor at Dell EMC in September 2009 to August 2014
Sr. Product Support Engineer/Team Lead at EMC in January 2008 to January 2009
Account Manager at EMC in January 2007 to January 2008
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Quinsigamond Community College, AS, October 1996 to October 1998
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Hands-on and proactive
Excellent problem solving skills
Strong analytical skills
Consistently meets goals
Problem Solving
Analytical Skills
Troubleshooting
SAN
Storage
Hardware
NAS
Clariion
Technical Support
Enterprise Software
Storage Solutions
Disaster Recovery
Management
Testing
Micro
Microsoft Office
Computer Hardware
Data Center
Network-Attached Storage (NAS)
Storage Area Network (SAN)
Virtualization
Enterprise Storage
Leadership
Software as a Service (SaaS)
Cross-functional Team Leadership
Team Leadership
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Discover more about KARL STORZ Endoscopy-America, Inc.What is Corey Handfield email address?
Email Corey Handfield at [email protected]. This email is the most updated Corey Handfield's email found in 2026.
How to contact Corey Handfield?
To contact Corey Handfield send an email to [email protected]. (updated on September 02, 2024)
What company does Corey Handfield work for?
Corey Handfield works for KARL STORZ Endoscopy-America, Inc.
What is Corey Handfield's role at KARL STORZ Endoscopy-America, Inc.?
Corey Handfield is Case Manager
What is Corey Handfield's Phone Number?
Corey Handfield's phone (413) ***-*366
What industry does Corey Handfield work in?
Corey Handfield works in the Medical Devices industry.
Corey Handfield Email Addresses
Corey Handfield Phone Numbers
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