IR (formerly IQ Services)

IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. Every second millions of critical systems and networks keep the world ticking. And every second, thousands of teams work tirelessly to maintain order but the threat of a problem is never far away. IR makes sure these systems run at their best and predict vulnerabilities before they arise. IR Testing Solutions - from design to development, delivery, production and evolution -provide cloud-based end-to-end, automated testing as a service. This army of secret shoppers will let you know if the solutions you’ve provided are delivering the easy-to-use, low-effort and high quality customer experience you intended. Just like real customers, you can analyze live customer interactions and observe, tune and verify voice and IVR performance under various conditions. This gives you the confidence at every stage of the communications solution lifecycle that they work as intended. As the only fully integrated proactive systems management and testing product solution for UC and contact centers Prognosis will make sure it’s humming along end-to-end, all day, every day. Together we can manage the complexity that is your world.