Intradiem

Intradiem provides an Intelligent Assistant for customer service teams. This assistant unlocks the value of your center data to maximize productivity, engagement, and the customer experience. Our patented AI-powered technology processes the massive amounts of data generated by your center - in real time - and takes immediate action to support staff working in the center or remotely - every minute of every day. This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day. The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.  We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.