International Customer Service Association

The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. The ICSA is also the leader in recognition of both individuals and organizations that provide superior customer experiences. Our Mission is to advance, strengthen, and promote the industry of Professional Customer Service. The ICSA provides individuals and organizations with education, professional growth, development, and recognition and to connect with service professionals’ worldwide. Our member companies represent Fortune 500, medium and small businesses and include senior leaders through front-line management – all striving to provide an exceptional customer service experience for their customers. The Values under which we will operate include: Focus – The practitioner comes first Excellence – Anything we do we will do with excellence Professionalism – Service is a profession and only professionals provide the highest quality service Flexibility – We will respond on a dime to the changing needs of our members Passion – Service is our passion!