About Hepsiburada
We are a leading e-commerce platform in Turkey, we connect approximately 50 million members and a fast growing base of more than 100,7 thousand active merchants. We provide high-quality customer experience by relentlessly focusing on selection, price and delivery:
Selection: As of March 31, 2023 we had 180 million SKUs, including variants (color, size, etc.), across 32 different categories offered through a hybrid model combining a first-party Direct Sales model (1P model) and a third-party Marketplace model (3P model);
Price: We seek to provide the best value for our customers by offering products at highly competitive prices; and
Delivery: We operate a large, fast and scalable in-house logistics network with robust last-mile delivery capabilities based on a proprietary technology platform.
Founded in 2000, Hepsiburada has been one of the early pioneers of digitalization of commerce in Turkey and has become a household brand in the country. Our brand, which corresponds to “Everything is Here”, is synonymous with a seamless online shopping experience.
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1,001-5,000 employees
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Computer Software
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Kuştepe Mah. Mecidiyeköy Yolu Cad. Trump Towers Kule 2, İstanbul, TR
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1998
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Retail, Technology, Internet, E-Commerce, Online Shopping, Marketplace
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Frequently Asked Questions about Hepsiburada
The decision makers in Hepsiburada are Ece Sulupinar, Emre Ozen, Gamze Kaya, etc. Click to Find Hepsiburada decision makers emails.
Hepsiburada offers a vast selection of products across various categories, including electronics, home appliances, fashion, beauty products, groceries, and more. With thousands of active merchants, customers can explore millions of items, ensuring they find exactly what they need.
Hepsiburada employs a rigorous vetting process for merchants to ensure that only reputable sellers are allowed to list their products. Additionally, customer reviews and ratings play a crucial role in maintaining product quality. Hepsiburada also provides a customer service team to address any issues related to product quality and satisfaction.
Hepsiburada supports a variety of payment methods to accommodate its customers. These include credit and debit cards, bank transfers, and popular digital wallets. The platform also offers installment payment options for certain purchases, making it easier for customers to manage their budgets.
Hepsiburada has a customer-friendly return policy that allows customers to return products within 14 days of receipt. Items must be in their original condition and packaging. Certain categories, such as personal care and hygiene products, may have specific return restrictions. Customers can initiate returns through their account on the Hepsiburada website.
After placing an order on Hepsiburada, customers can easily track their shipments through their account. Once the order is shipped, a tracking number will be provided via email or SMS. Customers can enter this tracking number on the courier's website or in their Hepsiburada account to see the current status of their delivery.
Yes, Hepsiburada provides comprehensive customer support to assist with any inquiries or issues. Customers can reach out to the support team via the 'Contact Us' section on the website, where they can find options for live chat, email support, and a customer service hotline. The support team is available to help with order inquiries, product issues, and general questions.
Hepsiburada Staff Directory
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