Helpshift
Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with an always-on help experience that delivers immediate, automated solutions to many issues. Companies such as Zynga, Microsoft, Viacom, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter. Helpshift is headquartered in San Francisco and backed by True Ventures, Microsoft, Salesforce, and Nexus Venture Partners.
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Software Development
314 Employees
Found
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Helpshift Technology Stack
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Recent News
Apr 2026
Player Obsessed: Inside Helpshift’s New Approach to Support, Engagement, Community, and Trust & Safety
Game Developer explored Helpshift's updated focus on player engagement and support for gaming developers.
Decision Makers by Function
Manoj Palanikumar
DirectorOrganic Growth Consultant • Influencer • 2 years
Harshad Sahane
HeadGlobal Head of technical Support • Champion • 1 year
Timothy Dien
DirectorDirector, Customer Success • Influencer • 4 years
Hartman
VPVP Strategic Sales • Champion • 4 years
Akash
DirectorSr. Director - Product & Design • Influencer • 2 years
Rangarajan Ks
HeadHead of Product Design • Champion • 1 year
Pavan Kumat
CXOChief Product and Technology Officer • Economic Buyer • 2 years
Smita Dambal
PartnerHR Business Partner • Influencer • 4 years
Frequently asked questions about Helpshift
Who is the CEO of Helpshift?
Eric Vermillion is the CEO of Helpshift.
Who are the decision makers in Helpshift?
The decision makers in Helpshift are Pavan Kumat, Adam Blomberg, Ajinkya Jadhav, etc. Click to Find Helpshift decision makers emails.